Crm Remote- & Homeoffice Jobs in Australien

Sub-Saharan AfricaDabble is an online sports and racing bookmaker (licensed by the NTRC), formed in 2020 and embracing the scaleup journey. Our aim is to disrupt the game with a truly immersive socialised betting experience designed to provide evolutionary entertainment to our punters via genuine interaction and engagement. Our brand ethos, “share the experience”, means we believe in community and celebration - both in the app and in the office!Sub-Saharan Africa

Sub-Saharan AfricaWe have office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide, Albury and Austin - and expansion is in our sights. We believe in remote-first work, though in the spirit of our community encourage our people to take advantage of our national network, with cross-office sponsored flights on offer all year round. We are a team of highly driven enthusiasts, and we are looking for our next Dabbler to join us as we continue in our journey.Sub-Saharan Africa

Sub-Saharan AfricaDabble CultureSub-Saharan Africa

• Sub-Saharan AfricaDress for your day so you can focus on what mattersSub-Saharan Africa
• Sub-Saharan AfricaSwitch up your office, work from home, work from wherever helps you to deliverSub-Saharan Africa
• Sub-Saharan AfricaGenuine, like-minded team of visionaries. We welcome ideas big and small!Sub-Saharan Africa
• Sub-Saharan AfricaScheduled focus time to encourage deep thoughtSub-Saharan Africa
• Sub-Saharan AfricaOur annual convention, DabbleCon, brings us all together to celebrate our successes and plan continued evolution over the coming yearSub-Saharan Africa
• Sub-Saharan AfricaEach day is led through upholding our core Values: Fun, Celebratory, Community, Evolutionary and FocusSub-Saharan Africa

Sub-Saharan AfricaDabble PerksSub-Saharan Africa

• Sub-Saharan AfricaA minimum of five weeks of paid annual leave for all DabblersSub-Saharan Africa
• Sub-Saharan AfricaPaid parental leave for both primary and secondary caregiverSub-Saharan Africa
• Sub-Saharan AfricaWe encourage you to visit our network of offices: sponsored flights available to staff and spouse/immediate familySub-Saharan Africa
• Sub-Saharan AfricaFlexibility with working hours to accommodate our cross-country employee base: you are free to manage your own timeSub-Saharan Africa
• Sub-Saharan AfricaYour wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support andSub-Saharan Africa
• Sub-Saharan AfricamoreSub-Saharan Africa
• Sub-Saharan AfricaUp to 10% annual cash bonus based on Company performance metricsSub-Saharan Africa
• Sub-Saharan AfricaDabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year. You share the workload, why shouldn’t you share the reward?Sub-Saharan Africa
• Sub-Saharan AfricaSafety first: your ride home from company sponsored events and your flu jab is on usSub-Saharan Africa

Sub-Saharan AfricaOverviewSub-Saharan Africa

Sub-Saharan AfricaThe CRM Manager will be responsible for overseeing successful management of Dabble’s customer relationship across various channels. Dabble is an industry first social bookmaking experience and the CRM Manager will play a pivotal role in how Dabble interacts and communicates with the customer to facilitate a truly immersive experience.Sub-Saharan Africa

Sub-Saharan AfricaThis role will work closely with the wider Marketing team to shape both strategy and process for planning, overseeing and executing customer journeys across differing channels.Sub-Saharan Africa

Sub-Saharan AfricaPrimary LocationSub-Saharan Africa

Sub-Saharan AfricaThis role is currently open to all locations within Australia, however candidates based in Brisbane, Melbourne or Sydney may be preferred.Sub-Saharan Africa

Sub-Saharan AfricaResponsibilitiesSub-Saharan Africa

• Sub-Saharan AfricaPlan and manage customer journeys with Dabble across a variety of channels which include but not limited to In App notifications/messages, Push, Email, SMS. Upskill new team members to execute BAU campaignsSub-Saharan Africa
• Sub-Saharan AfricaDrive insights across campaigns to continuously learn and optimise. This includes the management of setting hypothesis, objectives, A/B testing and review cycles of campaignsSub-Saharan Africa
• Sub-Saharan AfricaPlan, implement and optimise automated generosities within CRM budgetSub-Saharan Africa
• Sub-Saharan AfricaWork in collaboration with CMO, Brand, Consumer Marketing, Digital Marketing and other departments, where required, to break down Dabble wide campaigns and how these can be executed across CRM channelsSub-Saharan Africa
• Sub-Saharan AfricaDevelop and manage CRM campaign schedules, ensuring campaigns are delivered to customer on time as planned. This includes coordinating workflow within the CRM team, as well as other departments to meet campaign timelinesSub-Saharan Africa
• Sub-Saharan AfricaWeekly and Monthly reporting of results and insights back to Marketing and the wider businessSub-Saharan Africa
• Sub-Saharan AfricaAnalyse users and break down into different customer segments/cohorts for targeted CRM campaignsSub-Saharan Africa
• Sub-Saharan AfricaUse of third-party tools Quicksight, Amplitude, Moveable Ink and Braze to review insights, create user segmentation and execute campaigns across channelsSub-Saharan Africa
• Sub-Saharan AfricaOptimising onboarding flows for users across acquisition channels, and in app interactions to improve the customer journeySub-Saharan Africa
• Sub-Saharan AfricaUpskill new team members to execute and co-ordinate copy and assets for campaignsSub-Saharan Africa
• Sub-Saharan AfricaOversee highly performant day-to-day team operation through clear team goals, deadlines and delegationSub-Saharan Africa
• Sub-Saharan AfricaCreate a motivating and inspiring team environment built on honest, open communicationSub-Saharan Africa
• Sub-Saharan AfricaDue to the time relevancy of CRM campaigns, the role may be required to work during the weekends or evenings on occasionSub-Saharan Africa

Sub-Saharan AfricaSkills & QualificationsSub-Saharan Africa

• Sub-Saharan AfricaA proven history in campaign management across customer channels including In app, Push, SMS and Email, desirably within the wagering industrySub-Saharan Africa
• Sub-Saharan AfricaA data-driven and analytical mindset approach to customer engagement/CRMSub-Saharan Africa
• Sub-Saharan AfricaAbility to work in a fast paced and ever-changing environment.Sub-Saharan Africa
• Sub-Saharan AfricaExcellent communication skills, both verbal and written.Sub-Saharan Africa
• Sub-Saharan AfricaPeople leadership experience.
• Sub-Saharan AfricaExperience in defining and executing a customer engagement strategy.Sub-Saharan Africa
• Sub-Saharan AfricaOutcome focused, self-motivated, flexible and enthusiastic.Sub-Saharan Africa

Sub-Saharan AfricaAre you a Dabbler?Sub-Saharan Africa

Sub-Saharan AfricaA Dabbler’s attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps. A Dabbler is always a team player, with a willingness to share with and learn from others. Being a remote-first workplace, collaborative working styles are crucial to empower and grow each individual member (eg we prefer openness via public channels to problem solve or ideate on Slack).Sub-Saharan Africa

Sub-Saharan AfricaA Dabbler uses their freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community. We hold respect for our peers very highly – there is no such thing as a bad idea. We encourage you to think differently, be brave and strive to always raise the bar. Dabble was born out of thought sharing and should tackle growth in the same way. Dabble embraces empowerment of all people at any level of seniority and experience to ‘own their work’ and ‘talk their book’ wherever they can.Sub-Saharan Africa

Sub-Saharan AfricaA fulfilling life extends beyond work, and we encourage our employees to prioritise self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary.Sub-Saharan Africa

Sub-Saharan AfricaRemunerationSub-Saharan Africa

Sub-Saharan AfricaThe advertised salary for this position is $130,000 - $140,000+ Super + Benefits with room to be flexible.Sub-Saharan Africa