Sub-Saharan AfricaAbout UsSub-Saharan Africa

Sub-Saharan AfricaWhen it comes to food experience, me&u helps you always feel like a local. The company's vision is to bring that feeling to everyone, anywhere - so no matter what neighbourhood you live in or visit, you'll always know the perfect place to go and exactly what to order.Sub-Saharan Africa

Sub-Saharan Africame&u is used by 6000+ bars, pubs, and restaurants to create memorable guest experiences and grow their brands. With 200 staff in five countries, and offices in Melbourne, Sydney, London and Austin, me&u is the consolidation of two leading hospitality technology companies: Mr Yum and me&u, who merged in November 2023.Sub-Saharan Africa

Sub-Saharan AfricaAbout The RoleSub-Saharan Africa

Sub-Saharan AfricaThe Inside Sales Manager is a key member of the Revenue Expansion Team, dedicated to reaching out to existing small and medium-sized business (SMB) customers to upsell products and services, enhance customer engagement, and drive overall business growth. This role also supports the team by booking meetings with high-value SMB customers and assisting with outreach to venues that have submitted applications through the me&u website. Maintaining accurate CRM records is also a critical component of this role.Sub-Saharan Africa

Sub-Saharan AfricaWhat You'll DoSub-Saharan Africa

• Sub-Saharan AfricaReach out to existing SMB customers to promote and upsell additional products and services.Conduct regular meetings & follow-ups to ensure customers are fully engaged with and benefiting from me&u offeringsSub-Saharan Africa
• Sub-Saharan AfricaIdentify customer needs and tailor upsell strategies to meet those needsSub-Saharan Africa
• Sub-Saharan AfricaDevelop and deliver targeted engagement plans to increase product adoption and customer satisfactionSub-Saharan Africa
• Sub-Saharan AfricaIdentify and prioritise high-value SMB customers for outreachSub-Saharan Africa
• Sub-Saharan AfricaCollaborate with team members to coordinate and schedule meetings with targeted customersSub-Saharan Africa
• Sub-Saharan AfricaProvide necessary information and resources to ensure successful meeting outcomesSub-Saharan Africa
• Sub-Saharan AfricaTrack and report on meeting bookings and outcomesSub-Saharan Africa
• Sub-Saharan AfricaContact venues that have submitted inbound applications to discuss their needs and potential fit with me&u servicesSub-Saharan Africa
• Sub-Saharan AfricaProvide information and support to help venues complete their application processSub-Saharan Africa
• Sub-Saharan AfricaSchedule follow-up discussions as needed to ensure timely onboardingSub-Saharan Africa
• Sub-Saharan AfricaMaintain detailed records of customer interactions, sales activities, and meeting outcomes in the CRM systemSub-Saharan Africa
• Sub-Saharan AfricaRegularly update and review CRM data to ensure accuracy and completenessSub-Saharan Africa
• Sub-Saharan AfricaUtilise CRM data for decision-making and reportingSub-Saharan Africa
  
  

Sub-Saharan AfricaWhat You'll NeedSub-Saharan Africa

• Sub-Saharan AfricaProven experience in sales, account management, or a similar customer-facing roleSub-Saharan Africa
• Sub-Saharan AfricaStrong communication and interpersonal skills to engage effectively with SMB customersSub-Saharan Africa
• Sub-Saharan AfricaDemonstrated ability to upsell products and services based on customer needsSub-Saharan Africa
• Sub-Saharan AfricaProficiency in using CRM systems to track customer interactions, sales activities, and outcomesSub-Saharan Africa
• Sub-Saharan AfricaExcellent organisational and time-management skills to handle multiple tasks and prioritise effectivelySub-Saharan Africa
• Sub-Saharan AfricaAbility to develop and execute targeted engagement plansSub-Saharan Africa
• Sub-Saharan AfricaStrong analytical skills to utilise CRM data for decision-making and reportingSub-Saharan Africa
• Sub-Saharan AfricaExperience in scheduling and coordinating meetings with high-value customersSub-Saharan Africa
• Sub-Saharan AfricaFamiliarity with the hospitality SMB market and understanding of their unique challenges and needsSub-Saharan Africa
• Sub-Saharan AfricaProactive and self-motivated attitude with the ability to work independently and as part of a teamSub-Saharan Africa
• Sub-Saharan AfricaA focus on achieving sales targets and driving business growthSub-Saharan Africa
• Sub-Saharan AfricaProblem-solving skills to address customer inquiries and provide effective solutionsSub-Saharan Africa
• Sub-Saharan AfricaFlexibility and adaptability to thrive in a dynamic and fast-paced environmentSub-Saharan Africa
  
  

Sub-Saharan AfricaNice To HaveSub-Saharan Africa

• Sub-Saharan AfricaExperience in the technology or SaaS industry; hospitality tech a bonusSub-Saharan Africa
• Sub-Saharan AfricaKnowledge of Hubspot CRMSub-Saharan Africa
• Sub-Saharan AfricaFamiliarity with customer engagement strategies and best practicesSub-Saharan Africa
• Sub-Saharan AfricaExperience working with SMBs in the hospitality or retail sectorsSub-Saharan Africa
• Sub-Saharan AfricaPrevious training in sales techniques and methodologies; we follow the MEDDIC Sales methodologySub-Saharan Africa
  
  

Sub-Saharan AfricaWhy me&u?Sub-Saharan Africa

Sub-Saharan AfricaWork with impact and purposeSub-Saharan AfricaSub-Saharan Africa. We're helping the hospitality and entertainment industries to thrive and me&u is at the forefront of this. Expect collaboration and interesting problems to solve.Sub-Saharan Africa

Sub-Saharan AfricaWork with great people.Sub-Saharan Africa Work alongside a supportive, diverse and inclusive team. You'll have the trust, freedom and support to experiment and not be afraid of failure but to learn from it...and have fun together along the way.Sub-Saharan Africa

Sub-Saharan AfricaWork that challenges you. Sub-Saharan AfricaWe're growing quickly, and you will too. You'll have numerous opportunities to embrace discomfort, grow and learn as me&u expands and scales globally.Sub-Saharan Africa

Sub-Saharan AfricaWork that works for you. Sub-Saharan AfricaWe're a flexible, remote-friendly place with inclusive leave options and day-to-day work times to suit your routine. We prioritise our team's mental health & overall wellbeing, with access to mental health days and support programs.Sub-Saharan Africa

Sub-Saharan AfricaDiversity and Inclusion CommitmentSub-Saharan Africa

Sub-Saharan AfricaWe're committed to growing and empowering an inclusive me&u community. That's why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know.Sub-Saharan AfricaSub-Saharan Africa