Sub-Saharan AfricaOverviewSub-Saharan Africa

Sub-Saharan AfricaHelp us shape the future.Sub-Saharan Africa

Sub-Saharan AfricaElevate is changing the way legal support services are delivered and we are looking for creative, innovative people who can help. If you are a client-focused professional who wants your ideas to make a difference, Elevates team of highly regarded legal service experts could be the right fit for you. Elevate is a next generation global legal service provider that ranked 53rd on the Inc. 5000 in 2016, a prestigious annual ranking of the fastest growing private companies. We help law firms and corporate legal departments with practical ways to improve efficiency, quality and outcomes.Sub-Saharan Africa

Sub-Saharan AfricaAt Elevate we live our core values. We deliver - We are careful about the commitments we make to our customers and to each other. We do what we say we will. We Innovate - We celebrate creativity. We challenge the status quo and continuously ask of ourselves, and each other how can we improve. We care - We listen to our customers needs and help them solve their business problems. Our work is a positive influence on our personal lives and the lives of our families. The legal industry is changing and Elevates team are already some of the most respected leaders in the sector as we continue to deliver cutting edge products and services in support of our clients.Sub-Saharan Africa

Sub-Saharan AfricaAs we grow, the team is looking for a Global Head of Engagement Management.Sub-Saharan Africa

Sub-Saharan AfricaOverview & PurposeSub-Saharan Africa

Sub-Saharan AfricaReporting to the VP, ElevateFlex, this role will have overall responsibility for a global team of Engagement Managers and the execution of the Engagement Management function (see the Skills section) around the world.Sub-Saharan Africa

Sub-Saharan AfricaSpecifically, the role is responsible for the day-to-day execution of the function, the hiring and management of the Engagement Management Team, supporting the VP, ElevateFlex in the design of the overall ElevateFlex Strategy, the execution of that strategy as it relates to the Engagement Management function, the handling of escalated issues, supporting the VP, ElevateFlex in the setting of the business unit's budgets and forecasts and executing to them, and deputizing (as required) for the VP, ElevateFlex.Sub-Saharan Africa

Sub-Saharan AfricaThis is an excellent opportunity for an individual to make a significant difference in a growing company.Sub-Saharan Africa

Sub-Saharan AfricaDutiesSub-Saharan Africa

Sub-Saharan AfricaThe Engagement Management function is responsible for the following tasks, and it is expected that this role will drive the design and execution of processes, and - working in collaboration with the Head of Solutions & Operations - the technology platforms to ensure that these are carried out in line with both Elevate and ElevateFlex's Vision and Mission.Sub-Saharan Africa

• Take receipt of a qualified opportunity from Sales and/or qualifying opportunities directly with the CustomerSub-Saharan Africa
• Act as Delivery Managers for all placed Talent with the Customer, responsible for the successful delivery of ElevateFlex Talent to meet customer requirementsSub-Saharan Africa
• Model resource options in alignment with available and/or achievable Talent options, presenting CVs, negotiating pricing whilst maximizing margin through to successful placementSub-Saharan Africa
• Work proactively with Talent Management to present options to customers and back-up candidates as requiredSub-Saharan Africa
• Manage the placement and extension process including initiate and track the SOW and the contract, approve and ensure all is in place prior to start date (Note ? Sales manage MSA paperwork for new customers)Sub-Saharan Africa
• Proactive customer relationship management during Talent placement, including regular check-ins to ensure customer satisfaction, identify - opportunity for sales and broader service offerings, forecasting resourcing requests and confirming extensionsSub-Saharan Africa
• Work proactively in conjunction with Talent Management to redeploy Talent to minimize down time between placements and enhance the Talent experienceSub-Saharan Africa
• Provide SME support to Sales including ElevateFlex-related RFP responses and represent Elevate Flex with Sales led conversationsSub-Saharan Africa
• Act as a contact and triage point for legal and financial queries related to placementsSub-Saharan Africa
• Manage CSAT surveying, scores and remediation effortsSub-Saharan Africa
  
  

Sub-Saharan AfricaExperience/Skills/EducationSub-Saharan Africa

Sub-Saharan AfricaIt is strongly preferred that you bring the following experience and abilities to the role:Sub-Saharan Africa

Sub-Saharan AfricaIdeal ExperienceSub-Saharan Africa

• You will have a minimum of 8 years? experience as an engagement manager (or equivalent) in the legal industry, ideally interim (but not essential) gained in a recruitment agency, on-site or in-house recruitment function.Sub-Saharan Africa
• Ideally you will have spent some time in a Talent Management functionSub-Saharan Africa
• You will come with a proven track record of working successfully within a target driven environment (individual and team targets) and demonstrate the ability to be a real team player.Sub-Saharan Africa
• We need an individual with excellent IT skills, (Outlook, Word, Excel and Powerpoint) and excellent attention to detail. Experience of working on a recruitment or CRM database (such as Bullhorn) is highly desired.Sub-Saharan Africa
  
  

Sub-Saharan AfricaCompetencies and AttributesSub-Saharan Africa

• A work ethic that is underpinned by forming close, trusted relationships with candidates based on integrity and doing the right thing.Sub-Saharan Africa
• A true team player with an approachable, down-to-earth and resilient personality with strong communication, negotiation and influencing skills.Sub-Saharan Africa
• A self-confident, proactive and organised self-starter with high energy and motivation.Sub-Saharan Africa
• Able to manage expectations and strong negotiation skills.Sub-Saharan Africa
• Ability to work cross-functionally with the knowledge and gravitas to influence, engage and negotiate.Sub-Saharan Africa
• Strong time management skills with the ability to manage multiple projects at one time.Sub-Saharan Africa
• An ability to work in a busy environment with conflicting demands and can work effectively under pressure to meet challenging deadlines.Sub-Saharan Africa
• An ability to work well as a member of a team, to collaborate and share knowledge.Sub-Saharan Africa
• Proven ability to operate autonomously coupled with sound judgement on when to escalate, seek advice and/or advise management of issues or developments.Sub-Saharan Africa

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