Microsoft-outlook Remote- & Homeoffice Jobs in der DACH-Region

Homeoffice Call Center Representative - Roadside Assistance - Remote · Vereinigte Staaten von Amerika · United States Of America · Remote

Details zum Jobangebot

Employer Industry: Roadside Assistance Services

Why Consider This Job Opportunity

  • Starting at $18.85 per hour (Plus weekend shift differential of 10% = $20.74 per hour)
  • Full-time Afternoon/Evening Shifts including weekends and some holidays
  • Growth and advancement opportunities
  • Extraordinary medical/dental/vision/life benefits
  • 401(k) Savings plan with company match
  • Tuition assistance

What To Expect (Job Responsibilities)

  • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues
  • Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately
  • Maintain a compassionate and composed demeanor, especially during high-intensity calls
  • Relay critical information to the internal and external teams to expedite the dispatching process
  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service

What Is Required (Qualifications)

  • Prior customer service experience. Call Center experience is preferred
  • Ability to provide excellent customer service and thrive in a high-volume call environment
  • Excellent communication skills, both verbal and written
  • Empathy and a strong desire to help those in distress
  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens

How To Stand Out (Preferred Qualifications)

  • Bilingual skills, especially in Spanish, are a plus
  • Comprehensive understanding of maps, GPS systems, and traffic safety rules
  • Proficiency in Microsoft Teams and Outlook

#RoadsideAssistance #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork

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