Homeoffice Customer Service Advisor-Remote

Employer Industry: Home Improvement

Why Consider This Job Opportunity

• Salary up to $38,000 annually
• Opportunity for career advancement and growth within the organization
• Work from home equipment provided
• Comprehensive benefits package for full-time salaried positions
• Eligibility for annual Short Term Incentive plan
  
  

What To Expect (Job Responsibilities)

• Handle inquiries through various digital touchpoints such as voice, live chat, email, and social media
• Provide personalized support for consumer inquiries including troubleshooting, warranty, and sales orders
• Collaborate on solutions to enhance consumer experience and company processes
• Achieve quality assurance, productivity, and sales target goals
• Participate in training sessions and stay informed about product changes and promotions
  
  

What Is Required (Qualifications)

• High School Diploma/GED required; College Degree preferred or equivalent training or experience
• 1-2+ years of experience in a similar role within Customer Service and/or retail, manufacturing, hospitality
• Digitally savvy, able to work on multiple systems and applications
• Excellent communication skills, both written and verbal
• Proficient in Microsoft Office – Word, Excel, and Outlook
  
  

How To Stand Out (Preferred Qualifications)

• Bilingual proficiency a plus
• Interest in DIY home repair/home plumbing products
• Creative and solution-focused problem solver
• Forward thinker, innovative, and passionate about helping people
• Self-motivated, proactive, and has a high sense of urgency
  
  

#HomeImprovement #CustomerService #RemoteWorkOpportunity #CareerGrowth #AnnualIncentive

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