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Tier II IT Support Engineer (Microsoft 365, Networking, Virtualization)

Enterfusion · Orlando, Vereinigte Staaten Von Amerika · On-site

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Description

Salary: $70,000–$85,000 + paid on-call bonus + benefits
Location: Orlando, FL (based in our Orlando office; most support is remote)

About Enterfusion

Enterfusion is an Orlando-based IT services company supporting multiple business environments. We’re a small team that values clear communication, strong documentation, and fixing problems the right way. If you’re looking for a workplace where your experience is respected and teamwork is real, you’ll feel at home here.

The Opportunity

We’re hiring a Tier II engineer to own escalations and complex troubleshooting across Microsoft 365, Windows, networking, and virtual/server environments.

We’re looking for someone who can step in confidently on day one. This role is best suited for a technician who has already owned Tier II Microsoft, networking, and server issues in production. If you excel as a dependable technical expert and are looking for a supportive team atmosphere while still tackling challenging tasks, this role is a perfect fit for you.

What You’ll Do

Tier II Escalations & Root Cause Ownership

  • Own escalations Tier I can’t resolve and drive them to resolution end-to-end
  • Troubleshoot to root cause, implement the fix, and document clearly so it doesn’t repeat
  • Communicate professionally and consistently with users and teammates

Microsoft 365 Administration & Troubleshooting

  • Support Exchange Online/Outlook: mailbox access, permissions, mail flow troubleshooting
  • Support Teams and collaboration issues users encounter day-to-day
  • Troubleshoot SharePoint/OneDrive access, sync, and permissions issues
  • Handle Entra ID (Azure AD): MFA, sign-in issues, user/group access, licensing basics

Networking, Servers, and Virtualization

  • Troubleshoot DNS/DHCP/VPN/VLAN/connectivity issues and coordinate with senior resources when needed
  • Support VMware and/or Hyper-V environments and Windows Server services at a Tier II level
  • Triage server/service performance issues and apply appropriate fixes or escalations

Service Desk Quality & Team Support

  • Maintain excellent ticket notes in our PSA and contribute to knowledge base articles/checklists
  • Help Tier I technicians grow by sharing troubleshooting approaches and best practices

Requirements

Required Qualifications

  • 3–5+ years of professional IT support experience with recent Tier II ownership
  • PowerShell experience required
    • Able to write your own scripts and/or edit and troubleshoot existing scripts for Microsoft 365/Entra ID and Windows administration tasks.
  • Strong, practical experience with:
    • Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive)
    • Entra ID (Azure AD): MFA/sign-in/access troubleshooting
    • Windows 10/11 deep troubleshooting
    • Networking fundamentals in practice: TCP/IP, DNS, DHCP, VPN, VLANs
    • Virtualization + server support: VMware/Hyper-V and Windows Server services
  • Experience with PSA/RMM tools (ConnectWise, HaloPSA, N-able, or similar)
  • Strong customer-facing communication (phone/video) and an organized troubleshooting style

Nice to Have

  • MSP experience supporting multiple client environments
  • Microsoft tenant onboarding / baseline configuration experience
  • Intune exposure (troubleshooting level)
  • Fortinet/UniFi familiarity
  • Experience mentoring Tier I techs

On-Call & On-Site Expectations

  • On-site visits are occasional (under 10%) and only when hands-on is truly required.
  • Rotating after-hours on-call in one-week blocks with an additional paid on-call bonus.

Work Location

This is an in-office role in Orlando, FL, with most support delivered remotely from the office using our tools. Candidates must be within commuting distance or willing to relocate.

Benefits

Compensation & Benefits

  • $70,000–$85,000/year + paid on-call bonus
  • PTO accrual begins after 90 days and increases over time
  • Health insurance (Florida Blue plans; Enterfusion covers 60% of employee premium)
  • 100% company-paid dental, vision, and life insurance
  • Short- & long-term disability
  • SIMPLE IRA with company match
  • Certification/training reimbursement