- Junior
- Optionales Büro in Bogota
Position Summary:
We are looking for a Junior Support Engineer to provide first-line technical assistance to our clients. You will work closely with the Solutions and Engineering teams to resolve client inquiries, troubleshoot technical issues, and ensure a smooth customer experience. This role is ideal for someone early in their career who is eager to grow their technical skills in a fast-paced fintech/startup environment.
Key Responsibilities:
- Respond to client support questions escalated from our BPO team.
- Troubleshoot common issues related to product setup, APIs, and integrations.
- Document solutions and contribute to our internal/external knowledge base.
- Escalate complex issues to senior engineers with clear context and reproduction steps.
- Collaborate with Support, Product, and Engineering to improve the customer experience.
Required Skills/Abilities:
- Advanced English proficiency.
- Front-End Expertise – JavaScript/TypeScript + modern frameworks (React, Angular, or Vue).
- Back-End Proficiency – Node.js, Python, Java, or .NET with API development experience. Basic understanding of APIs, web applications, and troubleshooting methods.
- Database Knowledge – SQL (PostgreSQL/MySQL) and NoSQL (MongoDB/Redis).
- Problem-Solving & Analytical Skills – Ability to design scalable and efficient solutions.
- Collaboration & Communication – Works effectively with cross-functional teams.
- Adaptability & Ownership – Flexible, proactive, and takes accountability for deliverables.
- Strong communication skills (written and verbal) with a customer-first mindset.
- Ability to learn quickly and follow technical playbooks/runbooks.
- Team-oriented, detail-focused, and proactive in problem-solving.
- Familiarity with tools such as Postman, Jira, or Zendesk (Preferred)
- Exposure to SQL, scripting, or log analysis (Preferred)
Education and Experience:
- 1–2 years of experience in technical support, customer support, or IT.
- Degree in Software Engineering, Bachelor's in Computer Science or Information Technology, or Coding bootcamps, online certifications.
