Junior Support Engineer (BOG) en Hire Horatio CX

Position Summary:

We are looking for a Junior Support Engineer to provide first-line technical assistance to our clients. You will work closely with the Solutions and Engineering teams to resolve client inquiries, troubleshoot technical issues, and ensure a smooth customer experience. This role is ideal for someone early in their career who is eager to grow their technical skills in a fast-paced fintech/startup environment.

Key Responsibilities:

• Respond to client support questions escalated from our BPO team.
• Troubleshoot common issues related to product setup, APIs, and integrations.
• Document solutions and contribute to our internal/external knowledge base.
• Escalate complex issues to senior engineers with clear context and reproduction steps.
• Collaborate with Support, Product, and Engineering to improve the customer experience.

Required Skills/Abilities:

• Advanced English proficiency. 
• Front-End Expertise – JavaScript/TypeScript + modern frameworks (React, Angular, or Vue).
• Back-End Proficiency – Node.js, Python, Java, or .NET with API development experience. Basic understanding of APIs, web applications, and troubleshooting methods.
• Database Knowledge – SQL (PostgreSQL/MySQL) and NoSQL (MongoDB/Redis).
• Problem-Solving & Analytical Skills – Ability to design scalable and efficient solutions.
• Collaboration & Communication – Works effectively with cross-functional teams.
• Adaptability & Ownership – Flexible, proactive, and takes accountability for deliverables.
• Strong communication skills (written and verbal) with a customer-first mindset.
• Ability to learn quickly and follow technical playbooks/runbooks.
• Team-oriented, detail-focused, and proactive in problem-solving.
• Familiarity with tools such as Postman, Jira, or Zendesk (Preferred) 
• Exposure to SQL, scripting, or log analysis (Preferred) 

Education and Experience:

• 1–2 years of experience in technical support, customer support, or IT.
• Degree in Software Engineering, Bachelor's in Computer Science or Information Technology, or Coding bootcamps, online certifications.