Customer Service Representative I - VSST at Hixardt Technologies, INC

Customer Service Representative I (Veteran Services Support Technician - VSST)

Location: Golden, CO
Schedule: Monday–Friday, 6:00 AM – 6:00 PM MT (Flexible shifts within this window)
Employment Type: Full-Time
Clearance Required: Background Investigation (Tier 1 NACI)

Make a Difference Every Day

Are you passionate about helping others and making a meaningful impact? Join our team supporting the Department of Veterans Affairs and be the frontline connection to our nation’s heroes. As a Veteran Services Support Technician (VSST), you’ll play a vital role in ensuring Veterans receive the medical equipment and support they need—ranging from hearing aids and prosthetic items to telehealth devices.

What You’ll Do

• Serve as the first point of contact for Veterans and clinicians placing orders for essential medical equipment.
• Process orders via phone, email, fax, and mail using specialized VA systems like ROES and VistA.
• Provide courteous, professional assistance and resolve inquiries with empathy and accuracy.
• Guide clinicians through technical ordering procedures and troubleshoot database issues.
• Maintain accurate records, track shipments, and ensure timely delivery of products.
• Operate standard office equipment and perform clerical tasks such as filing, scanning, and data entry.

Why You’ll Love This Role

• Mission-Driven Work: Support over 1.9 million disabled Veterans across the country.
• Growth Opportunities: Start with basic tasks and expand your skills through on-the-job and formal training.
• Supportive Environment: Work under experienced supervisors and team leads who are committed to your success.
• Team Culture: Be part of a collaborative, respectful, and purpose-driven team.

What We’re Looking For

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Ability to type at least 40 WPM and perform 10-key data entry.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint).
• Experience in customer service, call centers, or clerical roles preferred.
• Must be able to pass a background check and obtain a VA-issued PIV badge.

Perks & Benefits

• Competitive hourly wage.
• Paid training and ongoing professional development.
• Federal holidays off.
• Opportunity to serve those who served our country.

Ready to Serve Those Who Served?

Apply today and become part of a team that honors commitment, compassion, and excellence. Help us fulfill the VA’s mission of caring for our nation’s Veterans—one call, one order, one life at a time.