CSR - General Clerk I (On-Site Lead) at Hixardt Technologies, INC

Job Title: General Clerk I (On-Site Lead)

Location: Denver Logistics Center, Golden, CO
Schedule: Monday–Friday, 6:00 AM – 6:00 PM MT (Flexible shifts within this window)
Employment Type: Full-Time, On-Site
Clearance Required: Tier 1 National Agency Check with Inquiries (NACI)

Position Overview:

Join a mission-driven team supporting the Department of Veterans Affairs (VA) at the Denver Logistics Center (DLS). As a General Clerk I (On-Site Lead), you will serve as a frontline leader in a high-impact call center environment, ensuring Veterans and clinicians receive timely, accurate, and compassionate support for medical equipment and services. This is a key personnel role with direct oversight of Veteran Service Support Technicians (VSSTs), contributing to the VA’s national mission of care and service.

Key Responsibilities:

• Lead and monitor the daily performance of VSSTs in a fast-paced call center.
• Serve as a Subject Matter Expert (SME) on VA programs including audiology, prosthetics, telehealth, and assistive devices.
• Provide technical guidance on VA systems such as ROES and VistA.
• Train staff on call center protocols, email etiquette, order processing, and customer service best practices.
• Resolve escalated customer issues and ensure high-quality service delivery.
• Maintain accurate records, track performance metrics, and support reporting requirements.
• Collaborate with the On-Site Supervisor and VA staff to ensure operational excellence.
• Ensure compliance with VA policies, security protocols, and federal regulations.

Qualifications:

• Education: High school diploma or GED required.
• Experience: Minimum of 2 years in a lead or supervisory role in customer service (call center, retail, healthcare, etc.).
• Skills:
  • Strong verbal and written communication.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint).
  • Ability to type 40 WPM and perform 10-key data entry.
  • Knowledge of medical equipment terminology is a plus.
• Security: Must pass background check and fingerprint adjudication for federal facility access.

Why Join Us?

• Be part of a national mission serving over 1.9 million disabled Veterans.
• Work in a collaborative and supportive environment with opportunities for growth.
• Receive on-the-job training and access to federal systems and tools.
• Enjoy competitive compensation, federal holidays off, and a structured work schedule.
• Make a real difference in the lives of Veterans and their families.

Application Instructions:

Submit your resume and a brief cover letter highlighting your leadership experience and commitment to service. Candidates must be available to start within 10 business days of offer and complete all required onboarding and training.