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Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Reimbursement Systems Specialist

Change people’s lives and love what you do!  Cochlear is the most recognized brand in hearing health care.

Accepting Applications until March 17, 2025

About the role

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission at the global leader in implantable hearing devices!

The Reimbursement Systems Specialist is responsible for the implementation of SignHEAR powered by DocuSign and Brightree system support which may include but not limited to onboarding management, system maintenance management with both internal and external customers, Brightree and ERP system reconciliation, analyzing and troubleshooting trending issues, escalation triage ensuring customer satisfaction is highest priority, acting as a liaison between cross functional teams and provide an excellent customer and business partner experience.

Key Responsibilities

• Lead and manage the SignHEAR powered by DocuSign onboarding process for new clinics. This involves building strong relationships with clinic representatives, understanding their needs, and effectively communicating the value of our services to secure their commitment.
• Provide administrative support and initial set up, including new DocuSign templates and new user account creation.
• Research and analyze specific internal and professional partner user needs to ensure that all applications meet business and customer requirements.
• Utilize subject matter expertise to identify challenges, gaps and voice recommendations for process improvement related to system usage.
• Provide Brightree support and initial set up, including MyForms, troubleshooting and maintenance.
• Create and maintain new Brightree user accounts, insurance plans, and price tables. 
• Generate and analyze monthly metric reports to provide SignHEAR updates.
• Maintain collaborative relationships with business and cross functional partners to educate Reimbursement Systems Services.
• Reconcile Brightree activity with ERP including cash posting, adjustments, equipment returns, and refunds.
• Must possess work rights in the United States to be considered.

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• Bachelor's Degree or Equivalent Work Experience with 2‐3 Years of Experience OR High School Diploma/GED or Equivalent Work Experience with 6+ Years of Experience

• Ability to systematically analyze problems, draw relevant conclusions, and develop an appropriate action plan to resolve issues.

• Experience operationalizing SignHEAR, Brightree, Oracle, Salesforce preferred.

• Ability to work cross functionally and successfully complete essential functions.

Total Rewards

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Pay Range in the United States: $28.20/hour - $29.00/hour based upon experience, as well as an annual bonus opportunity of 5% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Learn more about what our employees are saying about working at Cochlear:

How does Cochlear support employee wellbeing?

What makes Cochlear a great place to work?

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.  May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus.

The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).  Influence, organization/classification of information and planning are also required.

The work environment is either a remote or hybrid work environment and is representative of the environment an individual may encounter while performing the essential functions of this job.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.  

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.