Hybrid Collaboration Analyst Collaboration Analyst
Jobs via Dice · nan, United States Of America · Hybrid
About the job
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Kforce Technology Staffing, is seeking the following. Apply via Dice today!
RESPONSIBILITIES:
Kforce has a client in Orlando, FL that is seeking a Collaboration Analyst to join their team. This opportunity is open to remote but prefers them to be local to the Orlando area as training would be done onsite.
Key Tasks:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
RESPONSIBILITIES:
Kforce has a client in Orlando, FL that is seeking a Collaboration Analyst to join their team. This opportunity is open to remote but prefers them to be local to the Orlando area as training would be done onsite.
Key Tasks:
- Collaboration Analyst will be responsible for basic day-to-day support of applications and solutions maintained by the Enterprise Collaboration Services team, including Microsoft Office 365, Exchange, Skype for Business, and RightFax, among others
- Maintains the service level agreements by using the tools provided, such as the IT ticketing system
- Creates documentation and ensures that it is accurate and up to date
- Available by phone/IM/e-mail during normal working hours and by phone after-hours for critical issues
- Part of the on-call rotation
- Provides application support and customer training for Microsoft Office 365 and other collaboration-related applications
- Performs troubleshooting of issues impacting various collaboration tools/solutions
- Collaboration Analyst provides after-hours support for critical collaboration-related issues, as part of the on-call rotation
- Participates in system downtime processes and system upgrades
- Interfaces with vendors, auditors, and regional technical personnel to solve technical problems, prepare post incident reports, and develop best practices
- Two-year degree related to Information Technology or three years of IT experience
- Collaboration Analyst (Associate) for the Enterprise Collaboration Services team
- Office 365 administration (user mailboxes, shared mailboxes, room mailboxes, distribution lists, etc.)
- Solid knowledge of Microsoft Teams and other O365 applications
- Advanced Office troubleshooting (especially Outlook)
- SMTP routing
- Solid knowledge of Microsoft Office
- Familiarity with Microsoft Office 365
- Basic knowledge of Microsoft Active Directory
- Ability to gather, analyze, report, and present information
- Working knowledge of ITIL principles
- Ability to comprehend technical documentation
- Solid verbal and written communication skills
- Strong customer service and support skills
- Ability to work well with people of varying levels of technical abilities
- Ability to train and educate others
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
