Hybrid Operations Support Administrator Operations Support Administrator
Get Staffed Online Recruitment Limited · Windermere, England, United Kingdom (Remote) · nan, · Hybrid
About the job
Location - Windermere - WFH
Hours - 20 hours per week over 5 mornings with potential to grow (Monday to Friday) - First week training is office based
Salary - £20-25K pro rata, depending on experience
Benefits -
- On successful completion of training / probation working from home will be permitted. The first week will be office based in the Lakes.
- Early finish for the team on a Friday at the Manager's discretion.
- Extra bonus should the company hit its targets.
- All IT equipment supplied.
- Career progression.
- Providing support to candidates and clients in the following areas: online (learning management platform); how to achieve a Certificate of Competence; general enquiries related to competence certification; administration requirements relating to competence certification.
- Carrying out First Line Verification Administration role.
- Responding to certification/verification enquiries from new and existing clients, including individuals via freshdesk/phone.
- Supporting the customer support department with verification updates.
- Responding to online support queries from clients and individuals via freshdesk/phone.
- Supporting customers in competence and online related issues including company administrators.
- Updating spreadsheets and logs related to company processes.
- Updating work instructions associated with company processes and procedures.
- Supporting the wider verification team, including associated verifiers.
Our client wants someone who's got an eye for detail and who has a background in supporting operations daily via email and phone. You will also need to have experience using MS Office suite including windows 10, Microsoft Office 365 (Word and Excel), Outlook, and Google Sheets, although training will be given.
In addition, you'll need the following -
- Excellent organisational, time management, and planning skills.
- The ability to prioritise your workload.
- The ability to work under pressure.
- The ability to pay attention to detail to produce and maintain accurate records, reports, and documentation.
- The ability to interact professionally in a team environment and be comfortable with customers at all levels.
- Have a dedicated workspace and secure WIFI connection.
- Be confident communicating via telephone.