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Remote Remote Customer Service Agent

TEKsystems · Kansas City, KS · United States Of America · Remote

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Now Hiring for a 100% Remote customer service rep!

Must be open to nights and weekend shifts.

Description

Summary:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

The main function of the national accounts associate customer service representative is to work with program managers to ensure completion of all administrative and operational tasks associated with all national accounts are completes.

Job Responsibilities

  • Dispatches client requests and follows up with field, posting, and data entry.
  • Prepare invoices, reports, letters, financial statements, and other documents.
  • File and retrieve corporate documents, records, and reports.
  • Open, sort and distribute incoming correspondence.
  • Prepare responses to correspondence, including faxes and emails. Skills:


Additional Skills & Qualifications

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Ability to accurately document and record customer/client information.


Ability to keep information organized and confidential.

  • Previous experience with computer applications, such as Microsoft Word and PowerPoint.


About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.