Volunteer Coordinator bei Catholic Charities of Southern Nevada

About Catholic Charities of Southern Nevada

Since 1941, the mission of Catholic Charities of Southern Nevada has been to serve those in need — the most vulnerable — regardless of race, religion or creed. This leading community resource offers help and hope with dignity as it strives to meet the diverse needs of men, women and children in Southern Nevada. Through the generosity of foundations, grants, organizations and individual donors, Catholic Charities operates 16 programs providing support to more than 4,500 people daily and encompassing four core areas: Family Services, Food Services, Immigration and Refugee Services and Homeless and Housing Services.  Catholic Charities also operates the largest Meals on Wheels program and Emergency Shelter Services in Southern Nevada. For additional information, please visit CatholicCharities.com.

Position Summary: 

The Volunteer Coordinator works closely with the Volunteer & Outreach Manager to support volunteer recruitment, retention, orientation and recognition, as well as scheduling, tracking and reporting volunteer hours. The Coordinator will also serve in rotation to facilitate weekend volunteer check-in. The Coordinator will also serve as a backup for agency outreach efforts to parishes, community organizations, businesses, and schools, etc. As a part of a three-person team, the Volunteer Coordinator and Outreach Coordinator will cross-train responsibilities to support daily operations. The Coordinator will be a part of the development team, supporting CCSN’s overall fundraising goals, assist as needed with agency events, communications, donor activities, tours and related activities.

Primary Responsibilities:

• Assist with responding promptly to volunteer inquiries and scheduling volunteers.
• Orient, greet, and direct new volunteers, pursuing high level of volunteer satisfaction and retention.
• Assist volunteers on their initial visit by taking them to specific volunteer area and introducing them to their department/program team leader. Provide post-visit follow up.
• Assess and collaborate with CCSN departments/programs to identify either in-person or virtual/remote service opportunities and recruit volunteers according to agency needs.
• Communicate schedules and changes to departments/programs by maintaining master Volunteer & Outreach Calendar and other methods of communication.
• Assist with consistent tracking and reporting across volunteer sites agency-wide.
• Cultivate lasting relationships with volunteers to promote ongoing engagement and create strategies to convert them to donors.
• Assist with maintenance and upkeep of volunteer records in donor and volunteer databases, ensuring accuracy.
• Work closely with the department manager to create effective and consistent volunteer procedures, including but not limited to volunteer orientation, guidelines, and application and scheduling processes.
• Responsible for creating content for monthly volunteer communications and updates.
• Represent agency in endeavors to cultivate stewardship and volunteer opportunities in the community.
• Serve in rotation as one of the primary volunteer team members for volunteer service occurring on weekends, and holidays/closed-office days.

Secondary Responsibilities:

• As needed, serve as a backup for agency outreach activities, such as tabling, in-kind donation drives, parish and fundraising events, which may occur in the evenings or on the weekend.
• Support organization and execution of annual fundraising campaigns, including Faces of Hunger Lenten Campaign and Ash Wednesday parish collections, etc.
• Support the needs of the team by filling in to complete daily tasks when either the Volunteer Coordinator or Volunteer & Outreach Manager are unavailable.

General:

• Provide support for various fundraising projects/initiatives assigned by the Director of Development and Vice President of Development.
• Protect all confidential information, agency property and electronic data. Comply with safety rules.
• Other related duties as directed.

Knowledge, Skills and Abilities:

• Ability to plan, organize, and coordinate volunteer opportunities.
• Possess excellent oral and written communication skills.
• Outstanding customer service skills; must enjoy working with the public, volunteers, and donors.
• Sound judgment with ability to work autonomously and make decisions. Must be able to maintain strict confidentiality.
• Prioritize work, work under pressure, and meet deadlines.
• Expert proficiency in Microsoft Office especially Excel and Outlook.
• Experience in VolunteerHub and Raiser’s Edge databases a plus.
• Required to have a valid driver’s license and personal transportation vehicle available for frequent travel to business meetings (mileage is reimbursed under federal guidelines).

Qualifications:

• High school diploma required. Bachelor’s Degree from an accredited college or university preferred.
• Two years of work experience in non-profit agency operations preferred, specifically working with a high volume of written/verbal communication.
• Flexible schedule to work after hours and weekends, as required and/or necessary.
• Experience working with volunteer efforts.

Physical Requirements

• Works in office environment as well as throughout the agency and off site.
• Ability to communicate with clients, donors, volunteers, board members and co-workers.
• Ability to operate and use office equipment.
• Ability to continuously sit and stand. Ability to walk for extended periods.  Ability to climb stairs as needed.
• May occasionally lift up to 25 pounds.

This position pays $24.04 per hour.

Catholic Charities of Southern Nevada offers an excellent benefits package, including insurance benefits, paid time off, and retirement plan.

CCSN is a drug free and equal opportunity employer. All employees must successfully complete a drug test and background check prior to employment.