Director (m/f/d) GNP Global Accounts bei Hapag-Lloyd AG
Hapag-Lloyd AG · Hamburg, Deutschland · Hybrid
- Senior
- Optionales Büro in Hamburg
Responsibilities
Responsible for the Management of selected Global Accounts within the NVO program (GNP) amongst which a top three Hapag-lloyd Ag volume customer
Define volume targets in close cooperation with the GNP Teams in the Regions
Serve as trade sponsor in close cooperation with the respective GNP satellite
Own and drive strategic S2030 projects as GNP representative
Representing GNP across the world in both external and internal events
Close alignment on trade & customer strategy with internal key stakeholders, such Trade Management, Regions, Areas, Cargo Control Center
Setting annual customer strategy in close alignment with Regional Account Managers
Monitor and drive customer performance, as well as company objectives in line with company strategy
Build up close relationship to senior customer point of entries to ensure Hapag-Lloyd strategy is met
Monitor business segmentation throughout the year in line with HL trade strategy and take corrective actions if required
Serve as a key escalation point for our customers
Perform regular customer QBR’s (Quarterly business reviews) /negotiation meetings. This may include travel both regionally and globally
Understand our customer business model, needs and requirements
Overall responsibility for the usage of opportunity related tools, such as pipeline, Book of Business
Ensure sufficient opportunities are captured to meet annual customer volume target
Actively drive Push & Pull Interactions with Regional GNP Teams
Follow up on CES (Customer Experience Survey) result for the customers in the portfolio
Qualifications
Relevant professional experience in a comparable commercial position with a minimium of 5-10 years experience
Experience in handling large NVOs and understanding their mindset and behavior
Capable of working under pressure and handling senior customer representatives
Proven sales ability and negotiation experiences
Proven leadership skills and track record of convincing various stakeholders
Clear Communication with impact, either verbally or in writing
Analytical skills with the ability to identify market opportunities, as well as good problem-solving and organizational skills
Experience with CRM Salesforce preferred
Proficient in Microsoft Office including Word, Excel, PowerPoint, Outlook and MS TEAMS
Ideally knowledge of Hapag-Lloyd Ag systems
Good communication skills and fluent in both verbal and written English (German is a plus)
Excellent interpersonal and proven analytical skills
Ability to recognize and attend to multiple facets in issues and problems, as well as to come up with creative solutions to solve problems
Receptive and able to grasp new ideas and motivation for self-development
Open-minded, resilient and agile personality
High degree of self-motivation and self-reflection
About Company
- The opportunity to introduce solutions that you are individually convinced of, and to constantly take on new challenges with a distinguished level of responsibility
- Excellent career development opportunities, supported by a spacious range of training and development courses
- Competitive remuneration (14 salaries) and various benefits, as well as a permanent employment contract with a financially healthy company
- 30 days of vacation, flextime, capital-forming benefits, company pension plan
- Company restaurant with constant fluctuating, great-quality dishes to choose from as well as coffee bar
- Centrally located between the main train station and Jungfernstieg as well as subsidized public transportation
- Blended work model: 3 days a week at our headquarters in the heart of Hamburg and 2 days a week of mobile work
- Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing
- Fitness Cooperation with EGYM – Wellpass
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