- Professional
- Optionales Büro in Brownsburg
Responsibilities
- Responsible for the establishment, development, and maintenance of the relationship with each client.
- Establish high-level Client relationships by way of technical and business skills/competencies and situational fluency.
- Encourage/demonstrate unity behind team/agency decisions made.
- Clearly establish objectives/priorities for client initiatives, and continue to develop, articulate, and adhere to agreed-upon strategies.
- Manage the implementation and adoption of service tools (systems and processes).
- Understand Client processes and applications as well as communicate Client technology product requirements.
- Understand the client’s product line and accurately maintain their inventory with integrity.
- Develop and articulate initial points of view relative to strategic, creative and media alternatives, and make decisions that reflect “layers” of thought — balance enthusiasm, insight, caution and discretion.
- Handle multiple projects/clients proactively to ensure projects are delivered on time, within budget and reflective of the company’s quality standards.
- Manage new product launches.
- Interface with Client personnel and third-party intermediaries as necessary to understand requirements and communicate related pursuit plans and activities.
- Promote solutions ahead of issues.
- Develop client trend analysis and look to provide value.
- Recommend changes in operations documentation and procedures to facilitate improved operation of the delivery of engagement objectives.
- Host Client Quarterly Business Review.
- Other duties as assigned.
Qualifications and Job Specifications
- Bachelor’s degree in Communications, Business or other related fields or a combination of equivalent education and experience.
- At least 2 years in account management or warehousing in the pharmaceutical industry.
- Excellent computer skills.
- Good mathematical ability, excellent organizational, communication, and interpersonal skills.
- Demonstrate the following:
- Critical thinking.
- Ability to learn quickly.
- Interest to work in a fast-paced environment.
- Attention to detail and organization.
- Strong verbal and written communication skills.
- Effective relationship building.
Technical Expertise
- Deftly navigate through ERP system – Tecsys Elite, Cognos.
- Intermediate Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), Access, PowerPoint, Word.
- Experience with warehouse or supply chain environments.
- Understanding of supply chain transportation.
- Ability to complete invoices and conduct/track analytics related to Client performance.
- Professional phone etiquette.
- Advanced public speaking and presentation skills.
- Excellent verbal and written communication skills.
- Clear and Professional diction in English.
Additional Employment Requirements
- Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen)
- Must be able to travel up to 25%.
- Must have a valid driver’s license.
Physical/Mental/Visual Demands
- Work is light to medium in nature with frequent walking to perform assigned tasks.
- Must be able to communicate clearly with shippers and employees.
Working Conditions
- Activities occur within a typical office environment.
Equipment Operated
- Equipment: Laptop computer, cell phone, fax machine, copier, and desk phone.
- Systems: Outlook, Excel, Word, PowerPoint and Tecsys Elite (Warehouse Management System).
