Strategic Program Solutions Support Specialist bei Samtec, Inc

Description

1. Estimate and optimize delivery dates for all new and repeat business for assigned product lines, serving as the primary point of contact for delivery-related updates and coordination. 
2. Coordinate all incoming inquiries such as expedites, lead time requests, and cancellations, ensuring timely communication back to the internal/external customer. 
3. Partner with engineering, purchasing, production, and other departments to ensure customer requirements are met and exceeded acting as a bridge between sales and operations to streamline workflows and resolve bottlenecks. 
4. Provide insights and feedback to enhance team processes and support long term scalability including identifying opportunities for automation and efficiency improvements. 
5. Execute system-based tasks including order scheduling, maintenance and NRE verification/billing including investigation to resolve discrepancies and ensure data accuracy. 
6. Prepare and Distribute activity reports and metrics to provide stakeholders with clear visibility into team operations and outcomes.

1. 2+ Years’ experience in a service-oriented or customer-facing role. 
2. Excellent verbal and written communication skills with the ability to work with cross-functional teams.  
3. Proven ability to navigate gray areas and work well in high pressure situations.  
4. Exceptional attention to detail, problem-solving, and multitasking capabilities.  
5. Knowledge of interconnect and high-speed cable products, and / or production processes is preferred.
6. Proficiency in Microsoft Office products (Outlook, Word, Excel, PowerPoint, SharePoint & O365).
7. Familiarity with data analysis and reporting tools. 

1. Experience with SGN Sales and Material Capacity applications or similar ERP systems.
2. Working knowledge of Power BI for data visualization and reporting.
3. Experience using Salesforce or other CRM platforms.
4. Ability to interpret and communicate technical product information.

• Bachelor’s Degree in Business or equivalent field is required.

SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws.Privacy Policy: https://www.samtec.com/about/legal/#privacyrightspage