Desktop Engineer bei Slide Insurance

Duties and Responsibilities

• Provide first-class support to users in person, over the phone, and through tickets. 
• Diagnose and resolve desktop hardware, software, and network issues. 
• Install, configure, and troubleshoot software and applications. 
• Create, modify, and terminate user accounts and access permissions. 
• Assist in testing, designing, and implementing computer systems and workflows. 
• Track open tickets, document resolutions, and follow up with users. 
• Advise and train users on appropriate technology solutions and procedures. 
• Act as back-up support for headquarters Desktop Engineers. 
• Maintain current knowledge of system updates and changes. 
• Prepare reports related to support activities as needed. 
• Perform other duties as assigned. 

Requirements

• Bachelor’s degree in computer science, or related field, or High School diploma and equivalent relevant work experience required. 
• Minimum 2-3 years’ experience supporting computer hardware/software in a LAN/WAN environment.  
• Minimum 1-2 years’ experience supporting computer hardware/software. 

Qualifications/Skills and Competencies: 

• Knowledge and experience troubleshooting hardware, software, networks, and basic operating system functionality or equivalent. 
• Knowledge and experience supporting Microsoft Office products/Office 365.  
• Proven ability to be adaptable and flexible; able to adjust to new requirements or unforeseen issues. 
• Excellent interpersonal skills with a focus on excellent customer service. 
• Strong planning and organizational skills. 
• Exceptional time management skills with ability to prioritize tasks and allocate resources efficiently. 
• Strong written and verbal communication skills with the ability to professionally interact with team members in other departments. 
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook. 
• Desire to live Slide's Core Values.