Home Care Team Manager bei Mystic Valley Elder Services

Home Care Team Manager

We are seeking a dynamic and experienced professional to join our team as the Health Services Care Team Manager (HSCM). In this role, you will lead and support a team of Care Managers to ensure high-quality service delivery and compliance with all regulations governing the Executive Office of Aging and Independence (AGE) State Home Care Programs, grants, and contracts. This is a critical leadership position that combines program oversight, staff development, and cross-department collaboration to ensure older adults and individuals with disabilities receive the highest standard of care.

Schedule: This is a full-time (35 hour/week) position with a hybrid remote schedule (2 day/week in the office) and the option of a flexible 4-day work week (once training is complete.) No nights or weekends.

Compensation: Starting annual salary is $72,000. Being bilingual is not a requirement for this role, but we recognize it as an asset and offer an additional 6% bilingual designation for Spanish, Haitian Creole, Russian, Vietnamese, Cantonese or Mandarin. Enjoy benefits that start as of day 1 of employment and our generous paid time off package.

In this role you will be responsible for assessing, reassessing and monitoring consumers for need and eligibility for in-home services, recommending/approving service plans, providing information on available resources, and coordinating in-home/community services.

With a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds and a satisfying balance between your work and personal life, why not join the Mystic Valley Elder Services' Team!

Depending on your role and your hours, we offer:

• Flexible scheduling
• Competitive salaries
• Medical, Dental, and Vision starting day 1
• 403b Retirement Plan with agency contribution after 2 years of employment
• 3 weeks accrued Vacation time
• 3 weeks accrued Sick time
• 13 Paid Holidays
• 30 personal hours
• Ample free parking
• Tuition reimbursement
• Employee referral bonuses of up to $2,000

Job Activities

Key activities of the position are below. Additional duties may be assigned as required.

• Lead in supervising, mentoring, training, and hiring of HSCMs to ensure the effective and efficient management of casework
• Conduct a record review for compliance with applicable regulations
• Actively participate in interdisciplinary team meetings
• Participate in problem-solving of management issues and discussion of care management and policy-related issues.

Other Activities:

• Monitor staff retention, turnover, and satisfaction
• Cross-collaboration with all departments for best practices
• Coordinate and assist in the development and implementation of new initiatives and programs
• Assure compliance and monitor EOEA, contracts and Agency policies and procedures

Key Success Measures:

• KPIs of direct reports
• EOEA quality metrics

Qualifications:

• Master's Degree preferred or Bachelor's Degree in human services, nursing, social work or related fields.
• Experience in working in/with Elder Services, Home Care program, Senior Care Options and/or disabilities preferred or a minimum of 2 years of experience in related field
• 2-5 years of management/supervisory experience in a human service/community-based setting
• Strong analytical, managerial, communication, and leadership skills
• Project management skills
• The ability to manage multiple high priority objectives/projects
• In-depth understanding of all available State/Community Programs
• Excellent interpersonal skills with demonstrated ability to communicate across all levels, including staff, board members and external partners
• Highly resourceful team player, with the ability to work effectively independently or as a team
• Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved
• Expertise in the following platforms: Microsoft 365 (Word, Outlook, Teams, Excel, and PowerPoint), Adobe Pro, Zoom and other web-based applications
• Experience working in a 501c3 organization and managing in a union environment strongly preferred
• Private transportation

Physical Requirements of the Job:

• Ability to lift, push, pull and carry objects weighing up to 25 pounds
• Ability to climb up and down stairs unassisted
• Ability to travel into the community
• Work requires regular standing, stooping, and bending

Mystic Valley Elder Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.