Customer Service Assistant bei Hustle Notice Biz
Hustle Notice Biz · Boston, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Boston
Job Description
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will play a crucial part in enhancing customer satisfaction by addressing inquiries, resolving issues, and providing support on our products and services. The ideal candidate thrives in a fast-paced environment and is driven by the desire to help customers navigate any challenges they may face.
Key Responsibilities
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints in a friendly and effective manner.
- Maintain thorough knowledge of our products and services to effectively assist customers.
- Document customer interactions and feedback accurately in the CRM system.
- Assist in processing orders, returns, and exchanges according to company policy.
- Collaborate with team members and other departments to enhance customer experience.
Skills, Knowledge and Expertise
Qualifications
- High school diploma or equivalent; additional education in customer service or communication is a plus.
- Proven experience in a customer service role, preferably in a similar industry.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to work well in a team environment and assist colleagues as needed.
- Flexibility to work varied hours, including evenings and weekends when necessary.
Benefits
Benefits
- Competitive salary ($60,000 – $67,000 per year
- Opportunities for professional growth and career advancement
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Supportive and collaborative work environmen
- Ongoing training and skill development programs
