IT Support Technician bei Touro University New York
Touro University New York · Brooklyn, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Brooklyn
IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.
Responsibilities:- Provides the students, faculty and staff support for computer hardware, software and networking.
- Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents
- Participates in local and global IITS projects in coordination with Network, Network Security, Server, and other teams
- Helps train faculty on use of computer labs and in use of productivity software.
- Assists students and instructors with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
- Maintains inventory listings of computer lab hardware, software, and supplies.
- Posts times of lab availability and class schedule
- Maintains a professional environment, establish and enforce lab and computing policies and procedures
- Prepares and submits monthly status reports
- Provides technology support to local library staff
- IITS Projects as assigned
- All other duties as requested by supervisor
Education/Experience
- Bachelor's degree or making progress in bachelor's degree program.
Knowledge/Skills/Abilities
- Strong customer service, communication and organizational skills.
- Must be able to multi-task and prioritize work.Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
Travel
- Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed
Working Conditions
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs.