Platzhalter Bild

IT Support Technician en Touro University New York

Touro University New York · Brooklyn, Estados Unidos De América · Hybrid

34.320,00 US$  -  41.600,00 US$

Solicitar ahora
Overview:

IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

Responsibilities:
  • Provides the students, faculty and staff support for computer hardware, software and networking.
  • Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents
  • Participates in local and global IITS projects in coordination with Network, Network Security, Server, and other teams
  • Helps train faculty on use of computer labs and in use of productivity software.
  • Assists students and instructors with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
  • Maintains inventory listings of computer lab hardware, software, and supplies.
  • Posts times of lab availability and class schedule
  • Maintains a professional environment, establish and enforce lab and computing policies and procedures
  • Prepares and submits monthly status reports
  • Provides technology support to local library staff
  • IITS Projects as assigned
  • All other duties as requested by supervisor
Qualifications:

Education/Experience

  • Bachelor's degree or making progress in bachelor's degree program.

Knowledge/Skills/Abilities

  • Strong customer service, communication and organizational skills.
  • Must be able to multi-task and prioritize work.Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.

Travel

  • Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed

Working Conditions

  • Extensive use of computers
  • Extensive time sitting and standing
  • Able to lift to 10 lbs.
Maximum Salary:USD $20.00/Hr.Minimum Salary:USD $16.50/Hr.
Solicitar ahora

Otros empleos