Records Quality Analyst bei University of Arizona Foundation

General Position Summary:

As a member of the Advancement Services team, the Records Quality Analyst supports the management and enhancement of the development data needed to drive the success of the Philanthropy and Alumni Engagement. They will develop a broad and deep understanding of development and fundraising best practices to best support the data and information needs for key constituent segments at each stage of the development cycle.

Supervisory Responsibility:

This position is not supervisory in nature.

Essential Functions/Major Responsibilities:

• Support the Assistant Director in implementing the strategic vision for the Development Records Quality & Services team, which includes working towards specific individual and team goals and aligning work towards best practices with a focus on service excellence.
• Exercise a high degree of independence to ensure the accurate and timely handling/updating of constituent biographical information in support of the PAE’s fundraising activities.
• Research information about alumni, donors and friends of the University using multiple sources, including but not limited to the student information system (UAccess), newspapers, press releases, public records, and other subscription-based databases (including LexisNexis).
• In partnership with the Assistant Director, document and implement data entry and data stewardship guidelines, policies, and procedures; encourage compliance with data entry policies and procedures; monitor data entry to minimize duplicates and errors; validate and correct data and update the system; implement and follow procedural changes for processing such transactions; and manage and update data using department integrity queries and reports.
• As directed, communicate and collaborate with key partners to identify and assess data needs and services for PAE stakeholders.
• Work to maintain data quality and integrity standards for the maintenance and acquisition of biographical data for Lynx, which houses more than one million records of alumni, donors, and friends, while honoring donor preferences.
• Ensure that quality biographical data is entered in Lynx using information obtained from a variety of sources, including data received through Blackbaud Internet Solutions (BBIS), the Telephone Outreach Program (TOP), The University of Arizona student information systems, the National Change of Address (NCOA) updates, returned mail from PAE mailings.
• Respond to requests from PAE partners to update biographical data in the fundraising database.
• As directed, partner with external data acquisition vendors, data hygiene tools, and other resources to enhance data in database.
• Maintain awareness of best practices, technology changes, and current issues within the advancement profession. Additionally, be aware of the goals and activities of the University and adapt work to support those goals. Prioritize multiple requests from different sources.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Commitment to working in a collaborative team environment with shared goals.
• Ability to work efficiently with a wide variety of individuals, including donors, PAE colleagues, deans, faculty and staff.
• Excellent communication and interpersonal skills.
• Ability to effectively communicate both verbally and written.
• Demonstrated commitment to exceptional customer service with the ability to translate the PAE guiding principles of donor-centricity and collaboration into work practices.
• Ability to recognize and handle highly confidential and sensitive information in a discrete and professional manner.
• Work with excellent organizational skills and attention to detail.
• Be able to work independently with the ability to prioritize multiple projects and meet strict deadlines for deliverables.
• Ability to anticipate and discern work priorities and meet deadlines with little supervision.
• Adept at problem-solving and using judgment in situations requiring initiative, tact, and confidentiality.
• An exceptional work ethic and track record of personal initiative required.
• Openness to new ideas and personal flexibility with the ability to adapt and succeed in a multi-task, fast-paced environment with changing processes and occasional ambiguity.
• Ability to inspire cooperation and participation.
• Proficiency in the use of personal computers and Microsoft Office software (Word, Excel, PowerPoint, and Outlook).
• Proficiency or ability to learn additional software required to perform the essential duties of the position.

Minimum Qualifications:

• High school diploma is required AND;
• Experience verifying/proofing data using a relational database, including experience reconciling complex data entry discrepancies.
• Proficiency with query and analysis techniques and tools used to import, maintain, retrieve, and report on information stored in the PAE’s main development system.

Preferred Qualifications:

• Bachelor’s Degree in a related field (Business Administration, Social Sciences, Library & Information Science, Nonprofit Management, etc.) is desirable.
• Experience using a development or fundraising database (for example, Raiser’s Edge or Blackbaud CRM).
• Experience working closely with frontline development officers and/or other internal stakeholders or clients.

Work Environment:

• Standard office environment with high exposure to computer screens.
• Willingness and ability to work evenings and weekends as required.
• Willingness and ability to travel to various offices and departments across campus and/or non-campus locations for Foundation or University business required.

The University of Arizona Foundation reserves the right to revise this job description at any time.