Specialist - Meter & Test - New York, NY bei Con Edison
Con Edison · New York, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in New York
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Minimum Salary
$80,000.00
Maximum Salary
$105,000.00
Job Description
The Specialist will be responsible for overseeing & supervising the clerical support team within Meter & Test. This role includes management responsibilities of overseeing the clerical team within Meter & test. The position will be responsible for all clerical functions associated to the support and execution of all work associated to the Meter & Test department. The Specialist must demonstrate the ability to manage numerous tasks and adapt to changing work priorities. This position will require the Specialist to gather information and present reporting associated to the group's overall performance. The Specialist will oversee the process to address no access visits, generate and distribute letters to customers and assess fees as necessary. Provide a positive employee relations atmosphere through the proper and effective administration of Company policies, procedures and practices. Complies with the Company's Equal Employment Opportunity policies and procedures.
Responsibilities
Core Responsibilities
Provide direct supervision and guidance to clerical staff, including performance evaluations, coaching, and corrective actions as needed.
Oversee the support functions associated to work execution in various systems (WMS, CRMS, CC&B, MAMS, etc.) including the preparation of work packages, scheduling of appointments with customers, assistance of work reassignments due to change in resources and review and close out of pending or completed work.
Gather information and present reporting on the groups overall work performance and develop process improvements as necessary.
Lead the No Access review process to ensure all completed work is being reviewed and progressed accordingly and as needed.
Lead the process to generate and distribute letters to customers regarding no access visits and no access fee assessments.
Ensure that letters and fees are distributed and assessed in a timely fashion.
Formulate plans to maintain high efficiency in all work areas regarding the clerical support team to ensure good quality of service, customer satisfaction, and optimized productivity.
Conduct presentations to all levels of management on key initiatives and performance metrics.
Perform other related tasks and assignments as required.
Develop employee skills by identifying appropriate training and leadership courses in addition to providing opportunities for growth.
Job_Category
Operations
Minimum Education Required
High School/GED
City*
New York
Additional Qualifications/Responsibilities
Qualifications
Required Education/Experience
Bachelor's Degree and two years of experience in a relevant business or technical area or
Associate's Degree and four years of experience in a relevant business or technical area or
High School Diploma/GED and five years of experience in a relevant business or technical area
Skills and Abilities
Strong verbal communication and listening skills
Assumes personal responsibility for actions
Well organized, detail oriented and flexible to handle multiple assignments
Strong written and verbal communication skills
Demonstrates a high level of accuracy, even under pressure
Demonstrates excellent judgment and decision making skills
Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
Licenses and Certifications
Driver's License Required
Physical Demands
Ability to push, pull, and lift up to 25 pounds
Ability to push, pull, and lift up to 40 pounds
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Ability to stoop, bend, reach, and kneel throughout the workday
Stand to use/operate office equipment for the duration of the workday
Ability to read small print and symbols
Work rotating shifts, including nights, midnights, weekends and holidays
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Required Education/Experience
Bachelor's Degree and two years of experience in a relevant business or technical area or
Associate's Degree and four years of experience in a relevant business or technical area or
High School Diploma/GED and five years of experience in a relevant business or technical area
Skills and Abilities
Strong verbal communication and listening skills
Assumes personal responsibility for actions
Well organized, detail oriented and flexible to handle multiple assignments
Strong written and verbal communication skills
Demonstrates a high level of accuracy, even under pressure
Demonstrates excellent judgment and decision making skills
Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
Licenses and Certifications
Driver's License Required
Physical Demands
Ability to push, pull, and lift up to 25 pounds
Ability to push, pull, and lift up to 40 pounds
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Ability to stoop, bend, reach, and kneel throughout the workday
Stand to use/operate office equipment for the duration of the workday
Ability to read small print and symbols
Work rotating shifts, including nights, midnights, weekends and holidays
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
State*
New York
