Specialist - Meter & Test bei Learning and Inclusion

• Provide direct supervision and guidance to clerical staff, including performance evaluations, coaching, and corrective actions as needed.
• Oversee the support functions associated to work execution in various systems (WMS, CRMS, CC&B, MAMS, etc.) including the preparation of work packages, scheduling of appointments with customers, assistance of work reassignments due to change in resources and review and close out of pending or completed work.
• Gather information and present reporting on the groups overall work performance and develop process improvements as necessary.
• Lead the No Access review process to ensure all completed work is being reviewed and progressed accordingly and as needed.
• Lead the process to generate and distribute letters to customers regarding no access visits and no access fee assessments.
• Ensure that letters and fees are distributed and assessed in a timely fashion.
• Formulate plans to maintain high efficiency in all work areas regarding the clerical support team to ensure good quality of service, customer satisfaction, and optimized productivity.
• Conduct presentations to all levels of management on key initiatives and performance metrics.
• Perform other related tasks and assignments as required.
• Develop employee skills by identifying appropriate training and leadership courses in addition to providing opportunities for growth.

• Bachelor's Degree and two years of experience in a relevant business or technical area or
• Associate's Degree and four years of experience in a relevant business or technical area or
• High School Diploma/GED and five years of experience in a relevant business or technical area

• Strong verbal communication and listening skills
• Assumes personal responsibility for actions
• Well organized, detail oriented and flexible to handle multiple assignments
• Strong written and verbal communication skills
• Demonstrates a high level of accuracy, even under pressure
• Demonstrates excellent judgment and decision making skills
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

• Driver's License Required

• Ability to push, pull, and lift up to 25 pounds
• Ability to push, pull, and lift up to 40 pounds
• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday
• Stand to use/operate office equipment for the duration of the workday
• Ability to read small print and symbols
• Work rotating shifts, including nights, midnights, weekends and holidays

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.