Hybrid Data Manager bei San Diego Rock Church

Description

Position Summary:

The Data Manager will perform various tasks that include managing and updating the Church CRM, ensuring data integrity and following all Data Management processes and procedures. The Data Manager will also assist with data migrations as well as managing the day-to-day operations of Salesforce, matching giving donations to the correct donors and by merging duplicates, to ensure data is complete and accurate. The Data Manager is primarily responsible for the training and managing permissions of users in the various systems. 

Essential Duties and Responsibilities:

• Help manage online giving support to ensure customer service issues are resolved in an appropriate and timely manner.
• Responsible for weekly reconciliation of all unmatched donations to correct contact in CRM.
• Assist in managing the day-to-day operations of Church-Wide systems via user management and permissions, offering training and training materials to all users, and helping to identify any needed fixes and updates for the system
• Assist with completing data migration projects, alongside the Systems & Data Management Administrator, from other systems/applications into Salesforce, ensuring data integrity and completeness
• Employs high attention to detail to manage people and family records in CRM to ensure accurate and clean data, including updating their information, and reconciling duplicates in the system
• Manage established processes in CRM to ensure that proper set up of the system is in place, items are routed to users appropriately, and performs quarterly system and user audits.
• Assist in managing CRM systems to track and pull simple reports for ministry teams and church leadership
• Assist in managing support tickets and requests to help manage tasks and projects by helping implement fixes and solutions to reported problems in a timely manner and with good customer service.
• Proactive in gaining knowledge on the latest advancements in technology and data systems as well as releases for existing systems as it pertains to the role
• Daily update progress, planned work, and roadblocks in project management software.

The above summary of duties represents the major tasks and duties. This is not intended to be an exhaustive list of all responsibilities. Therefore, the individual may perform other related tasks under the leadership of the Director of Systems & Data Management.

Requirements

Job-related Qualifications: Education, Training, and Experience

• 2-4 years experience as a CRM Data Manager or Data Administrator
• Previous experience in training non-technical users
• Customer service experience required experience 
• Bachelor’s Degree in Data Science or related field

Job Skills, Knowledge, Abilities

• Christ-centered work ethic in all areas of administration.
• Commitment to excellence in all aspects of ministry.
• Must have the ability to grasp new technology and perform duties in compliance with Rock Church Tech Solutions and Data Management policies and procedures.
• Demonstrated skills and techniques to recognize problems, issues, and situations and apply resourcefulness in finding appropriate solutions to mitigate potential negative effects. Ability to follow through to ensure effective resolution.
• Proven ability to interact in a consistently positive manner with external clientele, including applicants, volunteers, vendors, visitors, and guests, using a high degree of tact, diplomacy, discretion, flexibility, respect, and courtesy in gesture and speech. Demonstrated ability to make independent decisions based on the vision and values of Rock Church.
• Strong attention to detail and accuracy, including excellence in oral and written communications to verbalize issues clearly, concisely, and competently in positive or negative situations.
• Must possess strong computer skills, including proficiency with spreadsheets, databases, and word-processing software.
• Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events with poise and professionalism.
• Identifies and resolves problems in a timely manner; responds promptly to requests for service and works well in group problem-solving situations; strong team player who meets commitments.
• Ability to work in a high-volume environment while maintaining solid productivity and quality of work.
• Strong communication and relational skills.
• Self-motivated and flexible, with strong organizational skills and the ability to work well with timelines and short deadlines.
• Ability to multitask, prioritize assignments, and provide excellent customer service.
• Work productively, both independently and collaboratively with others.
• Follow verbal and written instructions.
• Proficiency with Microsoft Office for MAC (Outlook, Word, Excel, and PowerPoint).
• Ability to recognize and maintain confidentiality as appropriate.

Organizational and Spiritual Requirements:

• Contributing member of the Rock Church (or willing to transfer membership to the Rock Church). 
• Christ-centered behavior at all times by treating people with dignity, respect, compassion, and integrity.
• Utilize the principles of Matthew 18 and Ephesians 4:15 to resolve differences of opinion with others.
• Successful completion of a thorough pre-employment references and background checks, which includes: social security verification, Local, State & Federal criminal conviction records search, national security database, and sex offender registry.
• Attendance at all mandatory meetings and events.  This includes serving at Good Friday, Easter, and Christmas services, as well as the annual volunteer appreciation event.
• Regular involvement in Rock Church activities, ministries, and events.
• Tithe 10% to the Rock Church.
• Signed acknowledgment of the Rock’s Statement of Faith.
• Ability to interpret and adhere to the Rock’s policies, procedures, and employee handbook.
• Be self-motivated and goal-oriented, use good judgment, and be flexible and innovative.
• Professional attitude and demeanor.

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Must be able to work independently, communicate effectively, and lift up to 25lbs (with or without assistance). This position also may require long periods of sitting, standing, walking, and hand/eye coordination for keyboard data entry and viewing data on a computer monitor. External and internal applicants, as well as position incumbents who are or become disabled, as defined under the Americans with Disabilities Act, must be able to perform the Essential Job Functions either unaided or with the assistance of a “reasonable accommodation”, if such is determined, on a case-by-case basis.

Employment At-Will:

Employment at the Rock Church and Academy is “At-Will,” meaning either the Rock or the employee may terminate the employment relationship at any time, for any reason, with or without advance notice. 

Nothing contained in this job description or any other communication (written or verbal) the employee received is intended to be, nor should it be, construed as a guarantee that employment or that any benefit will be continued for any period of time. Compensation information provided to an employee, whether stated in hourly, bi-monthly, annual, or other terms, is not intended, nor does it constitute an employment contract or agreement for any specific period of time.

No manager, supervisor or employee of the Rock Church and Academy has any authority to enter into any agreement for employment for any specified period of time or to make any agreement for employment other than at-will.