Hybrid Export Customer Service bei Point Global Logistics

Description

Point Global Logistics is a global, independent freight forwarder and logistics provider with branch offices in Asheville, Houston, Chicago, Charlotte, New Jersey, San Francisco, Dominican Republic, Sonora, Mexico, Hamburg, Germany, Frankfurt, Germany, Shanghai, China, Rio de Janeiro and São Paulo, Brazil, and an extensive network of 75 partners throughout 28 countries around the world. Founded in 2014, we deliver transportation solutions to our clients by matching our expertise with personal attention to every detail in the supply chain.

We are now seeking a full-time Export Customer Service Representative to join our growing team in our Glendale Heights, IL location. This individual will play a key role in supporting export operations, managing customer relationships, and ensuring shipments are processed accurately and efficiently. The ideal candidate is detail-oriented, collaborative, and eager to learn in a fast-paced logistics environment.

Your Mission & Responsibilities:

The Export Customer Service Representative is responsible for handling customer inquiries, coordinating export shipments, and maintaining accurate customer records. The employee shall:

1. Respond to customer inquiries and resolve issues related to export orders, shipment tracking, and delivery timelines, ensuring high levels of customer satisfaction.
2. Coordinate with logistics and export teams to process documentation and ship export orders, ensuring compliance with international regulations and timely delivery.
3. Update & maintain accurate records of customer interactions, export documentation, and shipment details in customer relationship management (CRM) and export management systems.
4. Track and monitor export shipments, providing timely updates to clients.
5. Assist with problem resolution, service recovery, and customer requests.
6. Collaborate with team members to meet deadlines and operational goals.
7. Participate in training to learn company systems, procedures, and best practices.

Who You Are:

• A team player, self-motivated, and comfortable working in a fast-paced environment.
• Highly organized with strong attention to detail — accuracy is a must.
• A great communicator who enjoys working with both customers and colleagues.
• Flexible and willing to learn — experience is a plus but not required (we will train you).
• Holds an associate or bachelor’s degree (a plus but not required).

General Requirements:

• 0–1 year of experience in logistics, customer service, or related roles (training provided).
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong problem-solving skills and ability to prioritize tasks effectively.
• Positive attitude and commitment to delivering excellent service.

What We Offer:

• Great place to work with great people!
• Competitive salary and compensation package.
• Advancement potential within a global organization.
• Company-paid life insurance.
• 401(k) retirement savings plan.
• Comprehensive health insurance: medical, dental, and vision.
• Paid time off (PTO).
• Hospital indemnity coverage.
• Short-term disability (STD).
• Critical illness and accident insurance.

Schedule:
Monday to Friday (on-site)