
Homeoffice Senior Product Operations Manager, Post Delivery Experiences
Narvar · Remote- Canada, Canada · Remote
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Narvar · Remote- Canada, Canada · Remote
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Team: Post Delivery Experiences
Narvar is growing! We are seeking a Senior Product Manager to take strategic ownership of the Post Delivery Consumer Experiences within our post-purchase SaaS platform. As a B2B2C solutions provider, Post Delivery Experiences at Narvar encompass retailer and consumer interactions related to delivery claims, returns, refunds, exchanges, warranty, and more. This role is foundational to ensuring consumers have a seamless, intuitive, and engaging journey after they click "buy," focusing specifically on consumer-facing interactions like returns initiation and understanding consumer behavior to drive improvements.
The goal is to build highly engaging, scalable, and intelligent consumer-facing features that enhance satisfaction and loyalty.
Day-to-day
Key Focus Areas
What we're looking for
What success might look like in the first 6-12 months:
Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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