Post Closing Specialist at Royal United Mortgage

Description

Job Summary:

The Post Closing Specialist is responsible for reviewing closed loan files for compliance, completeness and accuracy with the goal of ensuring a saleable asset.

Job Responsibilities:

• Reviews completed closed loan documents for quality control and follow-up.
• Performs quality control review of loan collateral documents to ensure accuracy.
• Ship closed loan files to investors and notes to warehouse banks based on investor specific requirements.
• Identifies the suspended loans that need to be elevated, distributes to internal and external partners, and works to clear those conditions daily.
• Maintains a working knowledge of investor requirements.
• Managing correspondent post-closing investor pipelines and turn times.
• Resolve investor issues and correct mistakes, if necessary
• Follows documented checklist regarding FHA and VA insuring requirements in order to receive FHA and VA certificates.
• Processes hazard insurance mortgagee change requests.
• Manage investor reports specific to recorded mortgages / final title policies and provide all associated information within allocated timeframes.
• Communicate with internal and external partners on corrections needed to closing documentation and/or gathers missing documentation.
• Work closely with internal and external customers to create efficiencies with the overall customer experience.
• Contributes to team effort by accomplishing additional tasks as needed.
• Assists with special projects as assigned.
• Assists with periodic review of training guides and employee processes pursuant to job roles and responsibilities within division.
• Provides professional feedback (both positive and negative) to other departments within the RUM organization in order to improve processes.
• Works a flexible schedule to complete all job tasks within established timeframes.
• Protects company office equipment as well as all customer non-public personal information (NPPI) while in the office and in a remote environment.

Requirements

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education & Experience:

• High School Diploma or Higher level of completed education.
• 1+ years experience in customer service, loan processing or servicing, post-closing preferred.
• Must possess the proven ability to achieve consistent, high quality results.
• Superior knowledge of Microsoft Office products and other current technology platforms.

Key Competencies:

• Ability to multi-task while prioritizing and working independently in a fast-paced environment.
• High degree of attention to detail especially as it relates to investor requirements.
• Must possess team player characteristics.
• Strong relationship building skills.
• Strong mathematical aptitude.
• Respect for confidential information.
• Excellent follow-up and organizational skills.
• Exceptional verbal and written communication skills.
• Ability to timely execute assigned tasks.
• Superior internal and external customer service and problem solving skills.

Working Conditions & Physical Demands:

• Personal schedule that accommodates a 45 hour work week.
• Prolonged periods of sitting and utilizing office equipment and computers.
• Periodic lifting of no more than 10 pounds.
• Prolonged periods of intense concentration and attention to detail.
• Frequent disruptions to concentration due to an open work space concept.