Care Coordinator at CHRIS 180

Position Summary:

The Family Intervention Team (FIT) Care Coordinator provides intensive case management, service coordination, and family support to post-adoptive families of children adopted through the Georgia Division of Family & Children Services (DFCS). FIT Care Coordinators deliver in-home and community-based services designed to stabilize placements, strengthen family relationships, and promote the emotional and behavioral well-being of youth. The focus of this role is to engage families in the High-Fidelity Wraparound process�helping them identify strengths, address underlying needs, and build sustainable supports that allow youth to remain safely in their homes and communities.

FIT Care Coordinators manage a caseload of approximately 15�20 families, providing individualized assistance identified by the family, natural supports, and community providers. This includes coordinating and monitoring service plans, facilitating team meetings, and connecting families to needed resources such as mental health, educational, and social supports. The Care Coordinator serves as the single point of accountability for each family, ensuring collaboration among all systems involved, including DFCS, schools, behavioral health providers, and community agencies.

Because families served by FIT often experience significant trauma and behavioral challenges, Care Coordinators must demonstrate empathy, resilience, and strong crisis management skills. They are expected to provide immediate safety and stabilization planning, while also building trust and engagement through genuine care and consistent follow-up. The position requires the ability to work both independently and as part of a multidisciplinary team, exercising sound judgment and professionalism in all interactions.

The FIT Care Coordinator must be emotionally stable, flexible, and able to relate effectively to diverse families. Regular travel throughout Metro Atlanta and South Georgia is required to meet with families in their homes and communities. Evening and weekend availability may occasionally be necessary based on family needs. The role also involves maintaining detailed documentation, adhering to all program policies and procedures, and participating in supervision and ongoing professional development.

Role and Responsibilities:

This position provides care coordination to clients/consumers/residents/members and the primary duties include but are not limited to the following:

• Understand the minimum standards for the specific program(s) they are working under.
• Maintain a caseload of 15 to 20 families.
• Ensure new clients are contacted within 48 hours of referral.
• Ensure new clients are met face to face within 7days of referral.
• Communicate minimally bi-weekly with their supervisor regarding caseload status.
• Complete case notes and contact notes according to documentation standards.
• Meet minimum requirements for client contact for each youth of family on their caseload.
• Traveling to home and/or schools is required, with sessions being held face-to-face in the community at a minimum of 75% of the time; telehealth sessions are allowed for certain situations after being discussed with and approved by supervisor.
• Complete a comprehensive intake assessment of the participant to determine services needed, including activities that focus on the need for any medical, educational, social, or other service.
• Develop a comprehensive narrative (Youth/Family Story) that encompasses all the learned information regarding the family to gain a better understanding of how to best assist them in meeting their needs and honoring family choice and voice.
• Assess clients/consumers/residents/members history of trauma, strengths, and needs.
• Provide periodic reassessment of the participant to determine ongoing service needs and provide evidence for justification/authorization for ongoing services.
• Meet deadlines set to ensure client can remain enrolled in the program and authorization is current.
• Assemble a team composed of family members, natural supports, agency representatives, formal services, and other significant person and facilitate a Child and Family Team Meeting (CFTM) within 30 days of referral.
• Assess the child�s and family�s strengths and needs and promote team problem solving to develop strategies that build on child and family strengths to meet identified needs.
• Facilitate the development of a plan of care that is a best fit between the family vision, strengths, and underlying needs.
• Monitor the implementation of the plan of care and complete any strategies assigned to the Care Coordinator
• Collect data on progress made towards strategies, needs, and outcome statements.
• Complete ongoing review/audits of client charts and update or input any missing information or documentation as needed.
• Follow all policies and procedures for the program/department.
• Maintain appropriate performance and conduct:
  • Maintain confidentiality of consumer information.
  • Maintain appropriate professional boundaries.
  • Follow the CHRIS 180 Code of Ethics
  • Follow mandated reporting requirements of the GA Code.
  • Support and maintain an environment of emotional and physical safety for consumers, staff, and other stakeholders.
• Demonstrate customer service:
  • Always promote a positive image of CHRIS 180 and its programs.
  • Work as a contributing and collaborative team member.
  • Respond to consumer, peer, and program needs in a timely fashion.
  • Answer telephone calls and emails accordingly.
  • Respond to requests for information from stakeholders in a timely fashion.
• Maintain personal information and training:
  • Attend and participate in staff meetings as scheduled.
  • Attend and participate in required training as scheduled.
  • Maintain required certifications.
  • Review, understand, and be responsible to program policies.
  • Provide documents in a timely fashion to your direct supervisor and/or HR.
  • Report changes in status to HR as required by policy.

Qualifications and Education Requirements:

• Minimum of a bachelor�s degree in one of the social sciences.
• Master�s degree in one of the social sciences preferred (required for some programs).
• 1-2 years� experience working directly with youth and families.
• Ability to establish and maintain professional relationships with individuals in the community and professional agencies as well as the ability to interact with various client populations.
• Dependable vehicle as the program requires travel and insurance converge.
• Valid driver�s license.
• Excellent organization skills to manage scheduling, budgeting, and service coordination.
• Knowledge of Mental Health Disorders.

Skills and Abilities:

• Technical expertise that allows well informed decisions, usage of available tools and resources and training to execute job responsibilities.
• Accountable for work being completed accurately and in a timely manner as well as following up as needed.
• Ability to collaborate with other staff to ensure best practices and sound decisions.
• Ability to communicate using appropriate tone when corresponding verbally or written (as well as proper usage of grammar and spelling)
• Ability to adapt and adjust to course and be open to new ideas.
• Ability to manage workload by having a clear understanding of task/project and set realistic timelines and goals.
• Commitment to our vision and mission should be demonstrated in work.

Salary: 42k-47k

Total Rewards for working at CHRIS 180:

• Competitive Salary
• Competitive 403 (b) benefit defined contribution plan.
• Healthcare insurance options including HMO or PPO
• Dental and vision insurance options
• Short term disability paid by CHRIS 180
• Basic life insurance 1x times your salary
• Employee assistance program
• Flexible spending account
• 11 paid holidays
• PTO
• Discounted college tuition for select colleges and universities
• Hybrid/ in-office schedule based on department needs.

Schedule:

This is a full-time position, and the Care Coordinator will work an average of 80 hours bi-weekly, which may include weekdays, weekday evenings, and weekends. The hours will vary from week to week depending on the needs of the youth and families being served.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job (e.g., sitting, standing, walking, and driving). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, and reach with hands and arms. The employee is occasionally required to lift and/or move up to 20 pounds.