Repair Coordinator at Colony Hardware Corporation
Colony Hardware Corporation · Madison Heights, United States Of America · Onsite
- Junior
- Office in Madison Heights
Reporting to the Repair/Rental Manager, the Service/Repair Coordinator has primary responsibility for supporting the service and rental function to ensure that customer satisfaction goals are met.
A Little About Your Day:
You will:
- Answer incoming phone calls to the Service and Rental Department.
- Create purchase orders for in-house repairs or customer orders.
- Prepare pricing on technician worksheets, recording part/model and serial numbers, and entering labor charges.
- Maintain inventory levels and adjust as needed.
- Maintain pricing for all vendor parts in the system and on spreadsheets.
- Coordinate the entry of parts into the system from acquired companies.
- Contact vendors for returns and enter return documents into the system for both vendors and Accounting.
- Prepare repair documents for all branches.
- Respond to customer inquiries regarding pricing, repair status, and rental issues.
- Assist other branches with repair-related issues.
- Initiate paperwork for products being returned to vendors ("RTV").
- Maintain a weekly spreadsheet of technician hours.
- Call vendors for pricing and availability information.
- Complete online warranty claims.
- Expedite purchase orders by following up with vendors on delivery dates and communicating with customers.
- Maintain constant communication with customers and vendors regarding parts breakdowns.
- Assist technicians with vendor problems, parts, and breakdowns.
- Assist with receiving duties by matching parts to purchase orders and distributing work orders.
- Assist in closing out tool repairs, including obtaining purchase order or credit card information and attaching paperwork.
- Perform other duties as assigned.
This Might Be the Opportunity for You If you:
- Are very customer-focused, always striving to find solutions to customer issues.
- Enjoy working with your hands and learning about new products.
- Believe that doing it right is as important as doing it on time.
- Are results-driven and able to follow directions, guidelines, and procedures.
- Possess an enthusiastic spirit as the foundation of your work ethic.
What You’ll Need for Success:
- Education: High school degree or equivalent is required. A college degree in a related discipline is preferred.
- Experience: A minimum of 1 year of experience in an office environment using computer software and tool repair.
- Skills: Proficiency with programs such as FACTS, Outlook, and Microsoft Office (Word, Excel, PowerPoint, etc.).
- Abilities:
- Ability to work independently, prioritize work, and perform multiple tasks.
- Analytical ability, including basic math skills.
- Ability to lift up to 75 pounds and climb stairs, stretch, and bend.
- Ability to navigate websites and see, review, and interpret computer images and written documents.
- Excellent time management, negotiation, critical thinking, decision-making, and organizational skills, as well as attention to detail.
- Outstanding customer service skills with the ability to interpret customer needs and demonstrate a customer-first mindset.
- Excellent communication skills, including speaking, reading, and writing in English, with the ability to converse verbally with others.
- Physical dexterity for the use of tools.
Work Environment and Equipment:
- This is a full-time, Monday through Friday morning position. Excellent attendance, punctuality, and a flexible schedule, including weekends, are required.
- Equipment used includes a computer, telephone, fax machine, scanner, and credit card machine.
About Colony Hardware:
With over 60 locations and 1,000 employees, Colony Hardware is a leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts.
At Colony, our people are our most valuable asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful but will also have the opportunity to grow alongside Colony, both professionally and personally.
If you possess a will to win and would like to join a culture where integrity and collaboration are integral to success, apply to Colony Hardware today to join our growing family!
Colony Hardware’s Commitment to Equal Opportunity:
Colony Hardware Corporation is an equal opportunity and affirmative action employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
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