AR Specialist at Johnstone Supply

Who is Johnstone?

Johnstone Supply is a wholesale distributor catering to professional HVACR contractors, offering the industry's largest selection of equipment and genuine OEM parts. With 11 locations across New Jersey, Lower New York, and Staten Island, we are dedicated to our work and believe in the power of growing together. By fostering partnerships with our employees, customers, and the community, we help each other thrive and achieve success.

Position Purpose:

Ensure customer accounts are properly invoiced, payments are collected and posted timely, in accordance with company procedures and policies.

Leadership Summary:

This position has no supervisory responsibilities.

Essential Job Results:

Operations:

•    Reviews of customer invoices and monthly statements are processed accurately.

•    Receives and applies customer payments via credit card, check or ACH to customers’ accounts daily.

•    Contacts customers to resolve payment discrepancies.

•    Reviews aging report to identify accounts that are at risk for delayed or non-payment.

•    Communicates accounts that are questionable to manager.

•    Answer incoming calls from internal and external customers for all accounts receivable related inquiries including payments.

•    Maintain accounts receivable customer files and records.

•    Assists manager to identify and implement process improvements.

•    Assists with gathering support for all audits, including extracting related documentation.

•    Maintains files by packing out as needed according to document retention guidelines.

•    Carries out any other related functions assigned by the manager.

Internal Controls:

•    Ensures adherence to all Accounts Receivable policies and procedures.

Special Projects:

•    Performs special projects, audits and analytics at the branch level, provides and presents recommendations via written reporting. 

Johnstone Supply believes that each employee's contribution should not be limited by the assigned responsibilities.  Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to

ensure the success of our endeavors.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience: High school diploma or general education degree (GED); At least five years of related experience or training; or equivalent combination of education and experience.

Certificates, Licenses, and Registrations: There are no certificates, licenses, or registrations required for this role.

Technical Knowledge, Skills, and Abilities:

•    Strong computer skills; including proficiency in Microsoft Office programs (Word, Excel, Outlook).

•    Ability to add, subtract, multiply, and divide in all units of measures, using whole numbers, common fractions, and decimals.  Ability to calculate figures and amounts such as discounts, rate, ratio, and percentage.

Process Knowledge, Skills, and Abilities:

•    Ability to consistently follow company standard operating procedures.

•    Ability to do repetitive work and work under tight deadline pressures.

•    Ability to maintain organized work processes, materials, and files. 

•    Ability to self-start and maintain a high degree of attention to detail.

•    Ability to recognize priorities and organize workload accordingly.

Communication Skills:

•    Strong Interpersonal Skills: Ability to listen and converse in a clear, concise, and professional manner.

•    Ability to demonstrate considerable tact and diplomacy in dealing with others.

•    Ability to work within a team-based environment, and work independently.

    Live our Company Values:

•    Customer Focused: Taking the perspective of who we serve into everything we do, anticipating their needs, and responding quickly.

•    Own It: Focus on the goal and show initiative, with a sense of urgency and pride in doing things right the first time.

•    One Team: We win together, with everyone playing their role and leveraging the strengths of the team.

•    Innovate: Embracing and creating positive changes to continuously improve and develop competitive, valuable solutions.

•    Engage: Seek out and share information to make sure everyone is fully informed and aware of what they need to know to succeed.

Physical Demands & Work Environment

The physical demands and work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and lift to 10 pounds.  Specific vision requirements for this position are close vision, color vision, depth perception, and the ability to adjust focus. 

Office Environment: Typical office building with most work performed at a desk using equipment such as PCs, laptops, phones, and electronic files.

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:

• Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans.
• Employer paid life insurance and long-term disability
• Voluntary short-term disability, accident and critical illness insurance
• 24/7 Access to virtual care/telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• Employee Assistance Program (EAP) for you, and your family
• Coverage for chiropractic, acupuncture, and massage therapy services
• Tuition reimbursement, up to $5,250 per year
• Employee referral bonus program – earn up to $4,000 per year
• Employee service milestone recognition program
• Employee discounts on products & retail discounts
• Variety of incentive plans for employees
• Bi-weekly pay days on every other Friday

Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees