Director - Quality Improvement and Program Evaluation at Mercy Home for Boys & Girls

Join our team today! At Mercy Home for Boys & Girls, we are dedicated to empowering Youth, fostering hope, and creating brighter futures. Our mission is to be advocates, educators, coaches, and role models for the Youth we serve. We strongly believe that every young individual deserves a chance to thrive and reach their full potential. 

As one of the Top 100 Places to Work in Chicago according to the Chicago Tribune for the past 13 consecutive years, Mercy Home prides itself on prioritizing the growth and well-being of our team. We provide comprehensive training as well as ongoing professional development opportunities throughout your time here.

If you're passionate, driven, and dedicated to making the world a better place, then we want you on our team. The committed workers at Mercy Home provide healing, guidance, and opportunity to young men and women in need. 

How You’ll Make an Impact: 

You will promote a culture of continuous learning and improvement driven by evidence; lead the Agency’s Quality Improvement processes and systems; lead the evaluation of program outcome achievement, maintain and optimize the Agency’s CRM/database.

 In this Role, you will:

• Lead the implementation of a planned, systematic evaluation of Mercy Home’s Admissions, Residential, and Community Care programs, including quarterly reports, a mid-year report, and culminating in a comprehensive annual program evaluation report. 
• Execute statistical analysis of Residential program outcomes and impact, including the use of pre-post testing and longitudinal cohort design. 
• Work with program teams to design and implement evaluation frameworks, including outcomes and performance indicators, and data collection plans. 
• Serve as primary Administrator of the Agency’s CRM/database. 
• Collaborate with program staff to collect, input and validate data related to services, referrals and care management. 
• Develop and enforce data entry standards and protocols for staff. 
• Train staff on database usage, reporting tools and data best practices. 
• Troubleshoot database issues and liaise with IT or external vendors to resolve technical problems. 
• Ensure data privacy and security, especially for sensitive youth and family information, in compliance with legal and ethical standards. 
• Lead the design and execution of long-term outcomes evaluation for the Residential program, including the post-residential survey design and the development and testing of research hypotheses using statistical methods. 
• Develop, revise, and maintain all policies and procedures related to Evaluation and Quality Improvement. 
• Design and/or implement evaluation tools including surveys and assessments. 
• Design and manage data dashboards for Mercy Home’s youth-serving teams using PowerBI.   
• Design and oversee the Agency’s stakeholder feedback processes, including youth and guardian surveys. 
• Design and oversee agency-wide QI procedures and activities, including quarterly QI data analysis, reporting, and review, and the execution of improvement projects. 
• Convene and facilitate agency-wide QI meetings. 
• Promote the use of data to improve Agency functioning, achievement of outcomes, and organizational learning. 
• Effectively communicate data and outcomes to multiple audiences, internal and external. 
• Manage relationships with representatives from departments across Mercy Home. 
• Maintain own professional development and professional networks to support continuous learning. 
• Other tasks as assigned by the Vice President – Organizational Development or COO. 

What we need from you:

• Master’s degree, in the social sciences, analytical field, or other similar field. 
• Experience in the nonprofit or social sectors. 
• Understanding of youth development and human development concepts. 
• Proficiency in statistical analysis methods. 
• Proficiency in advanced evaluation methods and principles. 
• Competency in basic research principles. 
• Experience working with or creating logic models, theories of change, key performance indicators, or other evaluation and measurement frameworks. 
• Experience designing surveys. 
• Experience analyzing data sets and communicating findings. 
• Ability to depict data visually and facilitate conversations about data with a variety of audiences. 
• Ability to critically read and analyze research and published data objectively. 
• Dedication to professional growth and skill building in self and others. 
• Ability to build effective and collaborative relationships with others. 
• Ability to supervise and manage others. 
• Ability to break down projects into manageable steps and organize people and projects to accomplish a goal. 
• Ability to analyze organizational systems and processes. 
• Experience in different presentation/facilitation settings: one-on-one, small groups, and large groups. 
• Willingness to learn new skills and take on new challenges as the needs of the department evolves. 
• Open and respectful of cultural and socioeconomic characteristics of clients and is willing and competent to work with a diverse client population, including implications of working with data collected about these clients. 
• Proficiency with Microsoft Office software including Word, PowerPoint, and Outlook required. 
• Advanced Microsoft Excel skills required. 
• Knowledge of SQL or other database query languages. 
• Proficiency with Microsoft Power BI and statistical analysis software such as R or SPSS strongly preferred. 

Basic Information / Schedule Details

Pay: $75,000-$90,000 Annually

Monday-Friday 9am-5pm with flexibility for up to 2 days working remotely

Location: West Loop Campus- 1140 W Jackson Chicago, IL 60607

For information on benefits please follow this link- https://www.mercyhome.org/working-mercy-home-2/benefits/

Why You Will Love Working Here:

At Mercy Home, our commitment to providing the best care for the Youth we serve extends to ensuring our team receives top-of-the-line training and professional development. 

We are a Top Workplace as awarded by the Chicago Tribune.

Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to Inclusion and Diversity

Visit us at www.mercyhome.org/jobs