Operations Specialist at Hilltop Securities (HilltopSecurities)
Hilltop Securities (HilltopSecurities) · Dallas, United States Of America · Onsite
- Junior
- Office in Dallas
Hilltop Securities is seeking a detail-oriented and driven Operations Specialist to join our team in Dallas, Texas. This position will support the end-to-end process of transferring customer accounts between financial institutions, ACATS (Automated Customer Account Transfer Service). This role is critical to ensuring accuracy, efficiency, and compliance in securities processing, and demands a strong sense of ownership and accountability.
Responsibilities
Learn and Support Account Transfers
- Process daily account transfers (ACATS and Non-ACATS) with guidance from experienced team members.
- Work with internal teams and external brokerage firms to ensure transfers are completed accurately and on time.
Deliver Excellent Customer Service
- Respond to client and team inquiries about account transfers.
- Provide updates and help resolve issues with professionalism and care.
Gain Oversight Experience
- Assist with reviewing transfer requests and identifying any issues.
- Learn how to escalate concerns and ensure compliance with deadlines and regulations.
Improve Processes
- Contribute ideas to improve how we work and make operations more efficient.
Stay Compliant
- Learn industry regulations and company policies to ensure all work meets required standards.
Collaborate Across Teams
- Work closely with other departments and external partners to solve problems and deliver great service.
Qualifications
Education & Experience
- Bachelor’s degree in Finance, Economics, Business, or related field—or equivalent experience.
- Prior internship or customer service experience is a plus.
- FINRA SIE and Series 99 licenses preferred (or willingness to obtain with company support).
Skills & Traits
- Strong attention to detail and organizational skills.
- Excellent communication—clear, professional, and friendly.
- Willingness to learn and take initiative.
- Ability to work well both independently and in a team.
- Comfortable using Microsoft Office 365 (especially Outlook and Excel).
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
