Hybrid Supply Chain & Billing Supervisor II at Copiers Northwest

Hours: Monday-Friday, 8am-5pm

Location: HYBRID / in office 3 days per week

Rate of Pay: $25-30 DOE

The Supply Chain & Billing Supervisor II is responsible for overseeing the Supplies Team and ensuring the smooth, efficient, and cost-effective management of the supply chain. This role requires a balance of leadership, problem-solving, and operational expertise. The Supervisor will coach and develop team members, monitor and improve processes, maintain strong vendor relationships, and ensure accurate, timely processing and fulfillment of purchase orders.
 
As a working Supervisor, this role will provide backup support to the team when needed, including handling escalated customer inquiries, managing supply backorders, and processing inventory orders. Collaboration with Sales, Dispatch, Warehouse, Order Processing, Purchasing, Remote Support, Accounting, and Leadership teams is essential.

Key Responsibilities

• Supervise, mentor, and develop Supplies Team members through coaching, 1:1s, and team meetings
• Review and improve Supplies policies and procedures to enhance efficiency, accuracy, and cost savings
• Audit orders and communications to ensure compliance with standards and quality of service
• Oversee inventory management: monitoring stock, processing orders, and updating records, pricing, and product information
• Handle escalated customer concerns, providing timely and effective resolutions
• Maintain and strengthen vendor relationships; negotiate costs, track availability, and identify new potential vendors
• Reconcile vendor invoices against purchase orders, ensuring accuracy of pricing, freight, and tracking
• Provide professional, timely communication with internal teams, customers, and vendors
• Partner with Order Processing and Sales teams to resolve backorders, track fulfillment, and communicate ETAs
• Serve as a backup to Supplies team members, assisting with phone and email support when necessary

Qualifications

• 2–4 years of supervisory experience, preferably leading a customer-facing team (customer service, order entry, retail, or call center)
• 2–4 years of experience with Windows OS, Outlook, and Excel; CRM or inventory management software preferred
• Prior bookkeeping, purchasing or supply chain experience strongly preferred
• Ability to work a consistent Monday–Friday 8–5 schedule with reliable attendance

Essential Core Competencies

• Strong leadership, mentoring, and performance management skills
• Critical thinking and problem-solving abilities with a common-sense approach
• Excellent organizational skills and meticulous attention to detail
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong verbal and written communication skills
• Adaptability to new processes, responsibilities, and shifting business needs
• Positive, professional attitude and a proactive, self-starting work ethic
• Demonstrated ability to foster teamwork and collaboration across departments

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Vacation + Accrued PTO
• Paid Holidays
• Employee Assistance Program

Copiers Northwest (CNW) is committed to maintaining a diverse and inclusive workplace. CNW is an equal opportunity employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CNW job opportunities. CNW participates in E-Verify. CNW will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.