Hybrid Health Center Manager at My Health Onsite

Health Center Manager-Cape Coral

The Health Center Manager is responsible for the overall coordination and delivery of high-quality patient care
by managing staff, resources, and daily operations of the health center. This role fosters a culture of service
excellence, accountability, and continuous improvement while promoting healthy living, disease prevention, and
patient engagement. The Health Center Manager serves as the on-site leader, ensuring alignment with
organizational standards and supporting the Clinical Operations Director in meeting strategic and operational
goals.

This position is ideal for a motivated, servant leader who thrives in a fast-paced environment, maintains a
strong presence and positive relationships with their center team members, is passionate about patient care
and regulatory compliance, demonstrates exceptional time management, consistently follows up and
follows through, upholds a high standard of accountability, and excels at supporting and developing a high performing team.
Minimum Qualifications
• Education: Licensed Practical Nurse (LPN) or Registered Nurse (RN) required.
• Certification: BLS for Healthcare Providers (American Heart Association).
• Experience: Minimum of 3 years in supervisory and management in a healthcare setting, preferably primary
care, urgent care, or occupational health.
Knowledge/Skills/Abilities
• Proven ability to lead by example and engage teams in a collaborative environment.
• Excellent written and verbal communication skills with staff, patients, and leadership.
• Strong organizational and time-management skills with the ability to prioritize effectively.
• Sound judgment and decision-making skills with strong attention to detail.
• Proactive mindset with a strong sense of accountability and commitment to policy-driven standards of care.
• Positive, professional attitude with the ability to build strong relationships and foster trust.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Proficiency in eClinicalWorks (eCW) a plus

Essential Responsibilities
Operational Leadership
• Maintain daily on-site presence to oversee day-to-day operations and ensure smooth workflow.
• Communicate regularly with the Clinical Operations Director, including submission of
weekly/monthly updates.
• Ensure health center is properly stocked with medications, supplies, and equipment.
• Perform quarterly safety audits and other assigned audits to maintain a safe, compliant environment.
• Uphold patient confidentiality and safeguard sensitive staff information.

Team Leadership & Development•

Provide direct leadership and guidance to ancillary staff under the direction of the
Clinical Operations Director.
• Assist with staff recruitment, onboarding, training, and professional development.
• Develop the orientation training plan for new clinic staff, and ensure completion of new hire
checklists with proper orientation and skills competencies are completed within the
established time frame.
• Collaborate on staff meeting agendas and provide operational updates.
• Promote engagement, accountability, and teamwork through coaching, mentoring, and
corrective action when necessary.
• Participate in ongoing staff development and succession planning in partnership with the
Clinical Operations Director.

Patient Care & Service Excellence

• Ensure patients receive exceptional customer service and quality care.
• Foster a patient-centered environment that supports health promotion, disease management,
and prevention initiatives.
• Respond promptly and effectively to patient concerns or service issues.
• Coordinate staff work schedules, approve time off requests, and ensure adequate coverage.
• Assist with budget and resource management to support cost-effective operations.
• Contribute to the development and implementation of process improvements to optimize
efficiency and patient outcomes in accordance with policy and procedure.
• Partner with the Clinical Operations Director to support organizational initiatives, events (wellness fairs,
flu clinics, annual screenings), and client deliverables.