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Remote Medical Dispatcher (Overnight 7pm-3am, M-F) at Principle Healthcare Services

Principle Healthcare Services · Houston, United States Of America · Remote

$33,280.00  -  $33,280.00

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CLIENT SERVICES DISPATCHER 

 

We are seeking a detail-oriented and dependable Client Services Dispatcher to join our team. This dual-function role supports both client services and lab dispatch operations to ensure exceptional service delivery and workflow coordination. The ideal candidate will have strong communication and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment. 

RESPONSIBILITIES  

  • Client Services Support
    • Respond to all customer inquiries (phone/email) in a timely, courteous, and knowledgeable manner.
    • Take ownership of customer issues and utilize resources to resolve them promptly.
    • Maintain thorough knowledge of internal systems related to lab sample collection and processing.
    • Enter new account inquiries into the LIS platforms (LabDaq, LabNexus, Phlebio, Sugar, Clinic, and NPI).
    • Maintain critical call lists, standing orders, and discharge orders.
    • Assist with monthly facility reports.
    • Intake and process STAT calls.
    • Collaborate with departments such as Laboratory, Imaging, Sales, and Corporate as needed.
    • Support daily administrative tasks and internal reporting projects. 
  • Laboratory Dispatch Operations
    • Ensure all orders are dispatched, completed, and processed according to policies.
    • Review, organize, and assign orders efficiently based on technician schedules and coverage areas.
    • Track assignments and follow up on all dispatched orders throughout the shift.
    • Prepare daily work assignments for multiple technicians and manage updates as needed.
  • Coordinate with Management, Laboratory, and Courier services.
  • Document shift-related issues and resolutions thoroughly.
  • Troubleshoot and resolve unexpected problems in real-time.
  • Escalate unresolved or complex issues to the Manager.
  • Communicate potential or current client concerns with the Sales team and Managers, providing suggestions for resolution.
  • Represent PHS laboratory services with professionalism, knowledge, and a helpful demeanor.
  • Perform other job-related duties as assigned by management.

REQUIREMENTS 

  • High school diploma required.
  • Minimum of 1 year of lab dispatch experience required.
  • At least 1 year of customer service experience preferred.
  • Ability to analyze technician and client locations to optimize service routes.
  • Strong multitasking and organizational skills.
  • Capable of managing high call volumes across departments.
  • Can-do attitude with independent problem-solving abilities.
  • Effective written and verbal communication skills.
  • Proficiency in Microsoft Office and ability to learn new systems.
  • Comfortable working autonomously.
  • Ability to sit for extended periods of time.

PHYSICAL AND MENTAL REQUIREMENTS  

 

  • Ability to remain seated and focused during long shifts.
  • Strong attention to detail, organization, and multitasking ability.
  • Ability to adapt to changing priorities and fast-paced workflows.

 

 

We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact [email protected]. 

 


Overnight Monday through Friday (7pm to 3am)
Position Remote, but training is offered in office.
Shift Differential available additional to base pay, $1-$2/hour (8pm to 12am/12am 3am)
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