Remote Medical Dispatcher (Overnight 7pm-3am, M-F) en Principle Healthcare Services

CLIENT SERVICES DISPATCHER 

We are seeking a detail-oriented and dependable Client Services Dispatcher to join our team. This dual-function role supports both client services and lab dispatch operations to ensure exceptional service delivery and workflow coordination. The ideal candidate will have strong communication and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment. 

RESPONSIBILITIES  

• Client Services Support
  • Respond to all customer inquiries (phone/email) in a timely, courteous, and knowledgeable manner.
  • Take ownership of customer issues and utilize resources to resolve them promptly.
  • Maintain thorough knowledge of internal systems related to lab sample collection and processing.
  • Enter new account inquiries into the LIS platforms (LabDaq, LabNexus, Phlebio, Sugar, Clinic, and NPI).
  • Maintain critical call lists, standing orders, and discharge orders.
  • Assist with monthly facility reports.
  • Intake and process STAT calls.
  • Collaborate with departments such as Laboratory, Imaging, Sales, and Corporate as needed.
  • Support daily administrative tasks and internal reporting projects. 
• Laboratory Dispatch Operations
  • Ensure all orders are dispatched, completed, and processed according to policies.
  • Review, organize, and assign orders efficiently based on technician schedules and coverage areas.
  • Track assignments and follow up on all dispatched orders throughout the shift.
  • Prepare daily work assignments for multiple technicians and manage updates as needed.

• Coordinate with Management, Laboratory, and Courier services.
• Document shift-related issues and resolutions thoroughly.
• Troubleshoot and resolve unexpected problems in real-time.
• Escalate unresolved or complex issues to the Manager.
• Communicate potential or current client concerns with the Sales team and Managers, providing suggestions for resolution.
• Represent PHS laboratory services with professionalism, knowledge, and a helpful demeanor.
• Perform other job-related duties as assigned by management.

REQUIREMENTS 

• High school diploma required.
• Minimum of 1 year of lab dispatch experience required.
• At least 1 year of customer service experience preferred.
• Ability to analyze technician and client locations to optimize service routes.
• Strong multitasking and organizational skills.
• Capable of managing high call volumes across departments.
• Can-do attitude with independent problem-solving abilities.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office and ability to learn new systems.
• Comfortable working autonomously.
• Ability to sit for extended periods of time.

PHYSICAL AND MENTAL REQUIREMENTS  

• Ability to remain seated and focused during long shifts.
• Strong attention to detail, organization, and multitasking ability.
• Ability to adapt to changing priorities and fast-paced workflows.

We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact [email protected].