Hybrid Benefits Specialist Benefits Specialist

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• Job description (JD) and additional details. This will give you a better understanding of the role's responsibilities.
• Job Title:**Benefits Specialist HR Benefits Team Location: Fully Remote
  
  

Rate:$30/hr(Negotiable)

Client: Edward Jones

Contract: 5Months(Hard start date of 9/25/2024 and will wind down 1/17/2025)

Training Timings:8AM to 5PM(CST)

Employment Job Type: SBS W2

• Position Summary**
  
  

Candidates will handle calls and emails from Edward Jones associates and their families regarding U.S. Health and Welfare benefits, including medical (consumer-driven/high deductible plans), dental, vision, spending accounts (including H.S.A.), wellness programs, life insurance, and disability. Additionally, Canadian open enrollment will take place later in the year. Inquiries will cover topics such as enrollment system access, plan structure, rate information, and U.S. wellness screening details. Candidates will provide answers to questions and assist with navigating internal systems for data entry and plan explanations.

• Required Qualifications**
• Strong computer skills, including proficiency in MS Word, Excel, Outlook, Microsoft Edge, Windows Explorer, SharePoint, and internal software.
• Ability to quickly learn new information.
• Strong service resolution skills.
• Capability to thrive in a fast-paced, team-oriented environment.
• Comfort with handling high-volume phone calls using a headset and cue system.
• Preferred Qualifications**
• Service/call center experience with a strong service focus is preferred.
• Familiarity with PeopleSoft and Microsoft programs (Word, Excel, Outlook) is desirable. Experience with call management tracking systems and multiple vendor sites is also beneficial.
• Previous call center experience is a plus but not mandatory.
• Benefits experience is preferred but not required.
• Strong written communication skills.
• A bachelor's degree in a business-related field is preferred but not essential.
  
  

If you are interested, please fill in the following details:

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• Email: How early can you join? Additionally, please attach your updated resume.