As a Remote Live Chat Specialist at Daifuku, you will be responsible for providing exceptional customer service and support through online live chat communication channels. This entry-level position requires excellent communication skills, a customer-centric approach, and the ability to multitask effectively in a fast-paced environment.

Requirements

• High school diploma or equivalent; relevant college degree is a plus
• Excellent written communication skills
• Ability to type quickly and accurately
• Strong customer service orientation
• Proficiency in using live chat software and multitasking
• Basic knowledge of medical terminology is an advantage
• Ability to work independently and collaboratively within a remote team environment
  
  

Responsibilities

• Respond to customer inquiries, issues, and requests through live chat in a professional and timely manner
• Provide accurate information about products, services, and policies to customers
• Assist customers with placing orders, scheduling appointments, and resolving issues
• Collaborate with team members to ensure consistent and high-quality customer service
• Document customer interactions and feedback for analysis and improvement
• Stay updated on company products, services, and promotions to provide up-to-date information to customers
  
  

Benefits

• Competitive hourly wage
• Remote work opportunity with flexible hours
• Training and support to enhance your skills and career development
• Opportunity to work with a dynamic and diverse team
• Potential for growth and advancement within the company
  
  

Note

This position is open to applicants located anywhere in CANADA.

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