About the job
Requirements
- High school diploma or equivalent; relevant college degree is a plus
- Excellent written communication skills
- Ability to type quickly and accurately
- Strong customer service orientation
- Proficiency in using live chat software and multitasking
- Basic knowledge of medical terminology is an advantage
- Ability to work independently and collaboratively within a remote team environment
- Respond to customer inquiries, issues, and requests through live chat in a professional and timely manner
- Provide accurate information about products, services, and policies to customers
- Assist customers with placing orders, scheduling appointments, and resolving issues
- Collaborate with team members to ensure consistent and high-quality customer service
- Document customer interactions and feedback for analysis and improvement
- Stay updated on company products, services, and promotions to provide up-to-date information to customers
- Competitive hourly wage
- Remote work opportunity with flexible hours
- Training and support to enhance your skills and career development
- Opportunity to work with a dynamic and diverse team
- Potential for growth and advancement within the company
This position is open to applicants located anywhere in CANADA.
Value