Account Manager chez Tactiq

Description

Our Company:

Tactiq is an innovative software solutions provider focused on bridging the gap between retailers, manufacturers, and distributors. Headquartered in Richmond, Virginia, our team is revolutionizing the direct store delivery (DSD) industry. Our suite of solutions includes standardized communications, invoicing, and ordering tools, all designed using world-class technology to support both retailers and suppliers within the DSD industry. Tactiq is uniquely positioned to increase both operational efficiency and service quality, with a proven track record of driving sales growth and cost savings for our partners. 

Our People:

Our team members join Tactiq to learn, develop, and be part of an environment that rewards performance and innovation while providing opportunities to personally excel and grow. We work closely as a team, respect each other as professionals, and move decisively on meeting the needs of our partners, all guided by our values – Do the right thing, Win as a team lose as a team, Own it, Embrace the messy, and Think like your customer. 

Position Purpose:

The Account Manager will serve as the primary point of contact for a portfolio of vendor and retail clients using our platform within the Direct Store Delivery (DSD) ecosystem. Account Managers will be responsible for building strong client relationships, ensuring successful onboarding, driving adoption of our platform, and proactively managing client needs to support retention and growth.

Responsibilities:

Own and manage a portfolio of vendor and retail accounts, serving as their trusted advisor and main point of contact.

• Ensure successful client onboarding and training, tailored to the unique needs of each customer.
• Drive platform adoption by providing ongoing support, insights, and best practices.
• Monitor client activity, proactively identifying risks or opportunities for engagement or upsell.
• Coordinate with internal teams (Product, Support, Customer Care) to address technical issues, feature requests, or process challenges.
• Track and document all client communications and feedback in the CRM system.
• Conduct regular account reviews and business check-ins to ensure satisfaction and alignment with client goals.
• Collaborate with sales and marketing to identify expansion opportunities and support renewals.

• Manage the annual budget for account and support accounts receivable as needed. 

Requirements

• Must live in VA, DE, or MD
• 3+ years of experience in account management, client success, or customer-facing roles.
• Strong communication and interpersonal skills, with a consultative approach.
• Experience working with or supporting SaaS platforms; knowledge of DSD workflows is a strong plus.
• Ability to interact with a broad range of clients from frontline employees to Sr. Executives. 
• Comfortable analyzing usage data and turning insights into action plans.
• Highly organized with strong attention to detail and follow-through.
• Proficient in CRM tools (e.g., Salesforce, Monday.com) and productivity software (e.g., Google Workspace or MS Office).
• Advanced knowledge of Excel reporting tools
• Advanced knowledge of Microsoft Office (Excel, PowerPoint, some Access preferred)
• Ability to manage multiple accounts and priorities in a fast-paced environment.

Benefits

At Tactiq, we believe in creating a work environment where everyone is welcome to be themselves. With a focus on diversity and inclusivity, individuals are able to contribute and bring their best selves to a winning team environment.

We invest heavily in the development of our people and provide opportunities and support for our team to invest back into causes they care about.

We offer an extensive employee benefits package because we know that our people and what they care about matter most. We deeply care and want our team to be taken care of.

If you’re looking to work for a company that values authenticity, inclusivity, hard work, determination, and problem-solving, then we’re the right fit for you!

Included benefits:

• Health Care Plans (Medical, Dental & Vision)
• 401k plan with company match
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (including time for volunteering) & Public Holidays
• Generous Parental Leave
• Short Term & Long Term Disability
• Training & Development opportunities
• Work From Home & Flexible work arrangements
• Wellness Resources

Tactiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.