Desktop Analyst, DC (Maryland, MD, US, USA_519374) bei Makeup, Skincare, Fragrance, Hair & Beauty Products | Sephora

Job ID: 277969 
Location Name: Perryman Distribution Center
Address: 531 Chelsea Road, Maryland, MD 21130, United States (US)
Job Type:
Hourly/Salaried: Salaried 
Position Type: Regular
Job Function: Distribution Center
Is This Position Eligible for Remote? : MarketBased 

At Sephora, our people create and drive our success. We know that delivering the best products, services, and experiences to our clients requires flawless execution. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.

Your role at Sephora…

The Desktop Support Analyst is responsible for resolving all tier-2 support incidents and requests, including those impacting or involving end-users. The Analyst's primary responsibility is to follow best practices to find secure, agile, flexible, and reliable solutions that support the company’s growing environments. Additionally, the Analyst must be able to manage the complex software and hardware requirements often necessary to support the varied roles of the end-user. The Desktop Support Analyst will be customer service driven and work closely with our clients to provide quick and effective resolution to system inefficiencies. As part of the DC Desktop Team, this individual will support the enterprise desktop environment, and assist the Network, Server, and Telecom teams located in San Francisco in resolving any related issues at the local distribution center with DC infrastructure hardware, primarily located in IDFs and the MDF.

Essential Functions of the Job:

Provide customer-facing end-user support that includes:

· Install and configure desktops, laptops, mobile devices, and associated peripherals and

related software

· Perform Break-Fix, Desk-side Support, Desktop/Laptop Refreshes, etc…

· Provide onsite technical assistance to End Users

· Manage incident queue and ensure tickets are resolved/closed within defined service

level agreement (SLA); Respond to end-user requests for updates on incident status and

promptly follow up as needed

· Provide support for Zebra label printers, RF 9000 series barcode scanning and WT41N0

barcode scanning devices

· Onboard and offboard users (collect hardware, remove permissions, etc

Knowledge, Skills and Abilities:

• Strong communication skills and exceptional customer service orientation Ability to effectively present information and respond to questions from groups of managers, clients and customers
• The candidate must exhibit task and time management skills, oral and written communication skills, technical expertise, and dedication to resolve problems effectively and efficiently while minimizing disruptions
•  Ability to work independently and collaboratively with diverse groups in a team environment using logic-based troubleshooting skills
• Solid knowledge of Windows 10 and later, including file systems, the registry, security, integration and Exchange Ability to effectively prioritize and execute tasks in a high-pressure environment
• Self-motivated, proactive, independent and responsive; requires little supervisory attention Ability to manage multiple priorities in a fast-paced environment

We would love to hear from you if you have:

• Experience required in technical support and customer service 3+ Years
• Experience with enterprise-wide OS/application refresh projects (Desired) 3+ Years
• Experienced in supporting standard enterprise applications, such as Anti-virus/malware client,
• Microsoft Office/Outlook, VPN, etc. 3+ Years
• Experienced in support of RF scan guns, printers, tablets, and mobile devices in an enterprise setting (Desired) 3+ Years
• Experience working in a team-oriented, collaborative environment 3+ Years
• Experience supporting Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, and Outlook 3+ Years
• Experience supporting Active Directory and SCCM 3+ Years
• Zebra and laser printer basic repair and troubleshooting (Desired) 3+ Years
• Power Shell and Environmental scripting 3+ Years
• Experience in warehouse operations, including the flow of materials from inbound receipt to outbound shipping (Desired) 3+ Years
• Education Certification and Licenses
• Technical IT training desired Industry standard certifications A+, Network+, Security+, AA or BS in Information Technology, CCNA or other IT technical certification

Working Conditions:

• Must be able to routinely lift 35 lbs
• Position requires 60% walking as the team supports users in large facilities
• Worksite: Distribution Center/Warehouse
• Environmental conditions / exposures: Work is indoors, and in a temperature-controlled environment
• Travel requirements: Travel to provide support at other DC locations, 0 – 3 times annually

While at Sephora, you’ll enjoy…

· Beauty & Beyond: Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful.

· Endless Evolution: You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.

· Creativity Unleashed: At Sephora, you’re encouraged to explore, innovate, and have fun while working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.

· Bold Authenticity: Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you. You are what sets us apart.

· Diversity, Inclusion & Belonging: We pledge to create a beautiful community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging. We believe in demonstrating our values with action!

Meaningful Rewards: Sephora offers comprehensive medical, vision, and dental benefits, EAP, generous vacation and holiday time off, meaningful engagement activities, an employee discount, free beauty product gifts from brand partners, and so much more!

Sephora is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

The annual base salary range for this position is $76,000.00 - $85,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.