Commercial Services Specialist bei UNIRAC INC

Company Overview

Unirac is North America’s leading manufacturer of solar PV mounting systems, roof attachments, roof flashings, and accessories. For over two decades, we have delivered the best solar PV racking products and services because we know it’s not just about building your solar projects quickly, it’s about doing it right. With over 1,500,000 installations, partnering with Unirac leverages experience that makes a difference.

Unirac offers the most comprehensive solar racking products and services in the industry. We have everything our customers and partners need for their project and the services and support to help make it happen. We strive for a great customer experience and are passionate about our customers’ success. We transform their businesses through product innovation, enabling technologies, and an exceptional experience.   

We may manufacture solar racking, but our true focus is on creating the best customer experience for our partners. With Unirac, you get responsive customer support, an array of innovative solar solutions, and services that will help keep you ahead in a constantly evolving industry.

Unirac enables its customers to power the world with clean, abundant energy by creating dependable, innovative mounting solutions. Our people are our biggest asset. We recruit the brightest and most creative minds, who aren’t afraid to think big or challenge the status quo. They know that their opinion counts, and they make things happen.

As a company, we aspire to:

• Create enthusiastic customers by providing ease of installation, responsive services, and competitive value based on decades of trusted experience.
• Cultivate a high-performing, ethical culture centered around an entrepreneurial spirit and challenging work.
• Deliver positive value for our shareholders through excellence in innovation, industry collaboration, and execution.

Job Summary:

The Commercial Services Specialist (CSS) is responsible for the pre-sale services as a member of the Commercial Services department. The duties of this role are a combination of CRM use, estimating, design review, system design, and customer product consultation. The CSS is primarily responsible for reviewing, summarizing, and responding to multiple requests for information and requests for pricing per day. A successful CSS coordinates with engineering services, applications, project management, logistics, outside sales and operations teams daily to ensure high-quality customer response. Must be comfortable with daily customer engagement.

Duties and Responsibilities:

RFI/RFP review and response

• Thoroughly review client submitted RFIs and RFPs. Contact clients as needed to ensure accuracy and proper understanding.
• Communicate summarized RFI/RFP information to other groups within Unirac, review and consolidate responses, and provide complete response packages to clients.
• Enter and update projects daily in CRM system

Design and installation assistance

• Generate detailed layouts and direct-sale pricing proposals that incorporate ASCE site parameters, fire codes, client requirements, and other considerations
• Review submitted project requests, analyze, and provide optimization feedback
• Participate and lead conference calls with installers, clients, outside sales, and other departments as needed to address questions and concerns.

Other duties

• Identify the correct audience and formally communicate product feedback to support Unirac’s continuous improvement goals
• Assist in developing and improving sales and operational processes

Skill Requirements:

• Proficient use of Microsoft Office products (Outlook, Teams, Excel)
• Strong written and verbal communication
• Curiosity to understand the customers’ needs
• Ability to work through challenging customer situations and resolve issues with proactive communication
• Customer service mindset, strong team player, and desire to win and grow business

Education and Experience Requirements:

• Associates degree; Bachelor’s degree preferred
• Experience in project sales development or commercial bidding preferred
• Prefer minimum of 5 years in a customer-facing project environment
• Solar sales or design experience preferred

Job LocationUnirac offers flexibility in our work locations. This role may be hybrid or fully in-office. A minimum of 3 days per week in-office will be required for success in this role. This role may work out of either the Boulder, CO or Albuquerque, NM offices.

 Benefits

 Competitive compensation, affordable healthcare benefits, 401k, and PTO

(Medical, Dental, Vision, Disability & Life/AD&D, 401k, PTO starting at 3 weeks/year).