Manager, Volunteer Programs bei Feeding Tampa Bay

Description

POSITION TITLE: Manager, Volunteer Programs

REPORTS TO: Assistant Director of Community Engagement 

STATUS: Non-Exempt 

LOCATION: On-Site

GRADE: 6

SALARY RANGE: 56,500 - 58,225

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. 

But, we know food alone won’t solve hunger — that’s why we’re redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families and seniors across our area — because it’s possible.

POSITION SUMMARY

This is your opportunity to be the driving force to providing memorable, impactful community experience. In this position, the Manager of Volunteer Programs will build and maintain strong relationships with community members and organizations to support our mission to build people focused solutions. This position is responsible for developing and implementing new and existing volunteer programs to support the organization’s mission and operational needs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Models FTB’s Grow Code and performs all functions in alignment with the strategic plan
• Creates new volunteer-based programs to support growing operational needs and strategic goals
• Manages existing volunteer opportunities with a focus on improvement to support operational needs. Existing programs include volunteer captains, skills based volunteering, and our youth Affinity Groups: changemakers, catalyst & student ambassadors. 
• Manages a team to provide an excellent volunteer experience and solidifies community experience as the foundation of our work. Directly oversees the Community Engagement Coordinator. 
• Focus on engaging new community supporters and partnerships while further engaging and deepening existing relationships.
• Hosts learning sessions for young advocates interested in learning more about how they can support Feeding Tampa Bay’s mission. 
• Communicates regularly with volunteers and community supporters via email, phone, video calls and letters to build relationships and lasting partnerships. Understanding how we can best achieve our goals while meeting their goals. 
• Hosts presentations for current and potential partners about the mission of FTB and engagement opportunities 
• Works closely and in collaboration with other departments to meet goals with the support of volunteers and community partners. 
• Utilizes salesforce and the volunteer management system to assist with data collection, including entering volunteer information, donor information, community supporter information and providing reports. 
• Works with key staff to turn volunteers into donors and donors into volunteers. 
• Maintains a positive customer relationship with volunteers, partner agencies, donors, guests, neighbors and colleagues while leading the team to provide excellent customer service across all these parties. 
• Helps with “all hands on deck” activities. 
• Exemplifies the desired culture and philosophies of Feeding Tampa Bay. Contributes to building a positive team spirit. 
• Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed.
• Maintains a culture of Clean + Safe.
• May perform other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

• Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB’s vision for flourishing communities and the pursuit of our mission to build people-focused solutions
• Experience building and maintaining programs that engage volunteers. Significant experience working with volunteers preferred. 
• Ability to oversee multiple responsibilities and projects simultaneously, maintaining high productivity and tracking progress of programs along the way. 
• Experience working with volunteer data or CRM preferred but not required.
• Bachelor’s degree preferred; significant work experience can substitute for a degree. 
• Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Access, and mail merges, donor database systems; email and web searches. Innovative self-starter and problem solver with a bias towards action. 
• Excellent oral, written and interpersonal communication skills, with high professionalism. Successful experience in making cold calls as well as developing cultivation strategies.
• This position is regularly required to stand, walk, and support more strenuous tasks as needed. 
• Schedule must be flexible with the ability to work some nights, weekends, and holidays