Las Vegas, NV - Customer Portal Account Specialist bei SILVER STATE REFRIGERATION & HVAC LLC

Description

JOB DESCRIPTION

Customer Portal Account Specialist

Pay range: $22 - $26 per hour, DOE

The Customer Portal Account Specialist serves as a key link between customers, technicians, dispatchers, and other internal departments to ensure smooth handling of service requests and work orders. This role involves managing service communications, maintaining accurate records across service platforms, and supporting the overall workflow from initial call to final invoice completion.

Qualifications

Key Responsibilities:

• Manage and track incoming service requests through various service portals and internal systems.

• Maintain up-to-date and accurate information within service management platforms, including job status, scheduling, materials, and customer communications.

• Coordinate with dispatchers and technicians to ensure timely updates, approvals, and compliance with company procedures.

• Support quoting and billing processes by preparing repair quotes when needed, tracking approvals, and collaborating with the accounts receivable team to ensure accurate invoicing and payment follow-up.

• Generate and review service-related reports to identify outstanding work orders, billing needs, and process improvements.

• Contribute to continuous improvement of service operations through effective communication, organization, and customer-focused support.

Preferred Experience: Familiarity with service management systems such as Service Channel, Corrigo, Ecotrak, and Verisae is beneficial but not required.

Proficiency with Microsoft Office programs, (Word, Outlook, Excel), is required.

BENEFITS: PTO, Medical, Dental, Vision, Life Insurance and other ancillary insurance products available

401K available

Paid Training when assigned

All offers of employment are contingent upon the applicant successfully passing a background check and completing the online application in Paycom.