Customer Experience Coordinator bei Cangshan Cutlery Company

Description

(Full-Time | Temp-to-Possible Hire)

Georgetown, TX (On-site)

Department: Operations | Reports to: Manager of Customer Experience

Status: Full-Time | Temporary-to-Hire | Non-Exempt/Hourly

About Everware International

Headquartered in Georgetown, Texas, Everware International is the parent company of a portfolio of innovative brands transforming the culinary and foodservice industries. Our brands include Austin Cutlery & Tool and Henry Foodservice Products, both recognized leaders in high-quality commercial kitchen solutions and U.S.-based manufacturing.

Each Everware brand operates with its own strategy and identity, while sharing a collective commitment to customer excellence, quality, and innovation.

Position Summary

We are seeking a detail-oriented and customer-focused Customer Experience Coordinator to join our Operations team. This role plays a key part in supporting customer satisfaction through accurate order processing, clear communication, and proactive problem-solving.

As a Temp-to-Possible Hire opportunity, this position offers a chance to prove your skills and potentially transition into a permanent role with a growing and dynamic company.

Key Responsibilities

Order Processing & Support

• Enter, review, and process customer orders with accuracy and attention to detail.
• Coordinate with shipping, warehouse, and accounting teams to ensure timely and seamless order fulfillment.
• Communicate updates, changes, or delays to customers and internal stakeholders.

Account Maintenance & Setup

• Support the setup and maintenance of customer accounts, ensuring all information is accurate and current.
• Serve as a liaison between internal teams and external partners to resolve inquiries efficiently.
• Track and document all customer interactions within company systems (ERP, CRM).

Customer & Sales Support

• Respond to customer and sales inquiries related to orders, shipments, and product availability.
• Monitor open orders, discrepancies, and delivery status while maintaining exceptional service levels.
• Prepare and update internal reports, sales activity summaries, and fulfillment dashboards.

Returns, Credits & Documentation

• Process return authorizations (RMAs) and adjustments.
• Prepare credit memos and maintain accurate return documentation.
• Ensure proper follow-up and resolution on all customer-facing transactions.

Qualifications

Education & Experience

• High school diploma or GED required; associate or bachelor’s degree in business or related field preferred.
• 2+ years of experience in customer service, order coordination, or operations support.
• Experience with ERP and CRM systems required (SAP/S4 HANA preferred).
• Familiarity with EDI (Electronic Data Interchange) and API processes is a plus.

Skills & Competencies

• Strong written and verbal communication skills with a customer-first mindset.
• Excellent attention to detail and ability to manage multiple priorities.
• Demonstrated problem-solving and decision-making ability.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• Team-oriented and adaptable in a fast-paced environment.

Physical Requirements

• Ability to sit or stand for extended periods (up to 8 hours).
• Occasionally lift or move up to 20 pounds.

Work Environment

• Professional office setting with standard lighting and moderate noise levels.

Schedule

Monday – Friday | 8:00 AM – 5:00 PM

(Some overtime or schedule adjustments may occur based on business needs.)

Why Join Everware International?

? Collaborative and inclusive culture.

? Opportunity to transition into a permanent role.

? Hands-on experience in a growing, innovation-driven organization.

? Competitive hourly rate and potential for career growth.

Ready to grow your career in customer experience?

Apply today and become part of a team that values service, innovation, and excellence in every customer interaction.