Reliability & Compliance Technician I - Dollywood Theme Park - Full Time Year Round bei Dollywood Company

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Reliability & Compliance Technician who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Reliability & Compliance Technician checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Reliability & Compliance Technician role exists to assist the Quality Control Supervisor with executing predictive maintenance, analyzing PM results, developing applicable processes and procedures, auditing work areas and documentation for compliance, and creating and leading training classes, all for the Rides Maintenance team. All of this will be done in a manner consistent with the mission, values, and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Learn Maintenance CMMS and act as back-up administrator on an as-needed basis
• Distribute and audit compliance with required documentation and sign-offs, including ensuring driver’s licenses and auto insurance is kept up-to-date for the team’s authorized drivers
• Assist with improving and updating standard operating procedures, manuals, and internal processes & procedures
• Help develop and implement approved audit programs covering various EHS topics (e.g. OSHA, ASTM, HE standards and procedures, and/or standard amusement park practices)
• Perform vibration, ultrasound, oil sampling, and/or IR predictive maintenance tools and analyze data
• Write and distribute reports with corrective actions to improve reliability of attractions
• Assist in identifying trends from company ride/attraction tracking system and interact with Hosts to find root causes
• Partner with Rides Maintenance leadership to identify critical assets/components and ensure proper predictive maintenance equipment and techniques are utilized
• Assist with overseeing receipt, documentation, storage, safety & distribution of equipment and supplies
• Review injury log and identify/recommend opportunities for improvements
• Develop and conduct training as identified by team surveys and leadership discussions (e.g. monthly safety meetings, new hire onboarding, train-the-trainer, industry topics, etc.)
• Audit and maintain SDS books for each shop, comparing chemicals on site to the book and preserving retired SDS per OSHA requirements
• Inspect different types of personal protective equipment, tools, and other equipment and ensure they are within acceptable guidelines
• Maintain knowledge of industry standards and occasionally attend industry-related seminars, webinars, and meetings to remain informed and involved
• Identify gaps in practices and processes by using continuous improvement methodologies
• Act as team representative on various committees such as What If committee, SOP/STP consistency team, etc.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be 18 years of age or older
• High School Diploma or equivalent is required
• Associate’s degree or equivalent from two-year college or technical school preferred
• Strong proofreading and editing skills
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, PowerPoint)
• 3 to 5 years’ experience in a theme park atmosphere with technical/maintenance-related background preferred
• Able to obtain the following within an agreed upon timeframe:
  • AIMS International or NAARSO Certified Maintenance Technician, Level I certification
  • OSHA 10-hour certification
  • At least one of the predictive certifications below:
    • Vibration Analysis, Level I
    • Infrared Thermography, Level I
    • Ultrasound, Level I
• Must possess strong safety sensitivity and ability to work with many different types of mechanical and electrical devices
• Must have a valid driver’s license and proof of auto liability insurance in order to operate company vehicles

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to communicate effectively (orally and in writing) using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals with accuracy
• Able to work in approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
• Able to regularly balance, walk on uneven ground, stoop, kneel, crouch, and climb, occasionally for sustained periods of time
• Able to lift, carry, push, and/or pull objects & materials of moderately heavy weight (up to 50 lbs.)
• Possess mental and physical capability to work at heights more than 150ft., crawl, and work in confined spaces
• Able to use and be able to train others on hand and power tools, such as electric drill, drill press, bench grinder, electric hoist, chainsaw, torque wrench, grease gun, and precision hand tools
• Able to read, analyze, and interpret safety rules, operating and maintenance instructions, general business periodicals, professional journals, technical procedures, and/or governmental regulations
• Able to respond to common inquiries or complaints from Guests, regulatory agencies, or members of the business community
• Must have high level of manual dexterity to operate small tools on occasion
• Able and open to learn new programs and processes

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.