Capatin bei Berkeley Hall Club Inc

Description

BERKELEY HALL CLUB, INC.

JOB DESCRIPTION

JOB TITLE: Security Captain

JOB TYPE: Full-Time

REPORTS TO: Chief of Security

EXEMPT/NON-EXEMPT: Exempt

SUPERVISES EMPLOYEES: Yes

Club Description:

Berkeley Hall Club, a distinctive private golf community edged on the banks of the pristine Okatie River in Bluffton, South Carolina – the heart of the coastal Lowcountry – a world with a casually inviting and active lifestyle that sets the standard for all private communities. Just minutes from Hilton Head Island, our 980-acre property is unique among top private golf communities. With two world-class Tom Fazio courses and a stunning Jeffersonian-style clubhouse that form the “Core of the Community,” our two walkable classic courses feel more like a golf retreat, with beautiful lagoons and majestic live oaks. 

Honors

Platinum Clubs of America

Platinum Clubs of the World

Distinguished Club Award

Best Residential Courses-North & South Course - Golfweek

Top 100 Golf Communities - Travel + Leisure

Top 100 Premiere Properties – Links Magazine

PURPOSE:

The Security Captain supports all administrative, operational, and managerial functions of the Berkeley Hall Security Department. This role provides leadership, oversight, and hands-on participation in all areas of the security operation to ensure the safety, privacy, and service excellence expected within the Berkeley Hall community.

DUTIES AND RESPONSIBILITIES

Member Service Excellence

• Lead by example to promote a hospitality-driven culture across all security posts.
• Train staff to deliver exceptional service, including safe assistance with kayaks and equipment, prompt follow-up on all service calls, and proactive member engagement.
• Ensure all member communication is courteous, timely, and professional.
• Maintain a visible, positive, and service-oriented presence throughout the community.

Leadership & Communication

• Serve as the first line of contact for all officers, providing guidance, coaching, and performance feedback.
• Address immediate issues promptly and escalate larger concerns to the Director of Security.
• Provide daily leadership updates outlining officer performance, actions taken, and items requiring escalation.
• Foster accountability, professionalism, and teamwork among the staff.
• Maintain clear and consistent communication across all shifts and posts.
• Attend local Chief and Security Director Meeting and law enforcement seminars. 
• Assist with planning for hurricane preparedness, conduct safety programs for staff and Berkeley Hall residence. 

Staff Training & Oversight

• Train and mentor staff on Berkeley Hall policies, member interaction, and emergency response procedures.
• Lead or assist in training sessions for Main Gate, West Gate, and Patrol operations.
• Ensure staff maintain current SLED certifications, First Aid/CPR and cardiac life support certifications, carry radios, and comply with all uniform and conduct standards.
• Ensure security staff are familiar with procedures for safely handling wildlife, including poisonous snakes, alligators, and domestic animals. 
• Ensure that all security staff receive appropriate training for any specialized equipment.
• Address performance issues immediately and document all follow-up actions.
• Enforce safety and service standards consistently across all shifts.

Operational Oversight

• Ensure compliance with all patrol, inspection, and reporting requirements.
• Maintain accuracy within ABDi, Traffic Logix, and Avigilon systems.
• Ensure all incidents are properly documented and submitted within 24 hours.
• Maintain operational readiness for special events, emergencies, and coverage adjustments as needed.
• Perform all duties and responsibilities of the Director of Security in their absence.

System Administration (ABDi, Traffic Logix, LPR)

• Manage member, employee, and vendor data within ABDi, including RFID access, account setup, and terminations.
• Conduct regular system audits for accuracy and compliance.
• Monitor and verify traffic cameras, radar systems, and LPR alerts daily.
• Ensure all speed and access violations are processed and communicated appropriately.

Gate Operations

• Oversee Main and West Gate operations, ensuring professional, efficient, and accurate control of access and records.
• Maintain clean, organized, and well-stocked gatehouses.
• Ensure proper key control, vehicle logging, and documentation at both gates.
• Assist West Gate operations during high-traffic periods and coordinate responses to member needs and vendor access.

Patrol Operations

• Oversee daily patrol activities, ensuring full property coverage and visibility.
• Conduct vehicle and equipment inspections, documenting and resolving any issues promptly.
• Maintain patrol vehicle readiness, appearance, and accurate mileage logs.
• Ensure consistent radio communication and quick response to calls for service.

SLED Compliance

• Manage all officer SLED applications, renewals, and recordkeeping.
• Maintain the department’s SLED license and ensure compliance with all state requirements and deadlines.
• Oversee training certifications and documentation to ensure full regulatory compliance.

IT & Systems Support

• Report and document all IT issues promptly through appropriate channels.
• Monitor functionality of ABDi, Traffic Logix, Avigilon, and related systems.
• Follow up on open tickets and ensure timely resolution of system-related disruptions.

QUALIFICATIONS, EDUCATION, AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prior experience in private security, law enforcement, or military leadership.
• Strong knowledge of security procedures, SLED regulations, and community safety standards.
• Proven leadership and communication skills with the ability to train, motivate, and manage a team.
• Proficiency with security management systems and reporting tools.
• Valid driver’s license and ability to work flexible hours, including weekends and holidays

COMPUTER SKILLS

• Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

PHYSICAL REQUIREMENTS

• Ability to stand, walk, and perform patrol duties throughout the property; lift up to 75 lbs as needed.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change, e.g., emergencies, rush jobs, changes in personnel, workload, technological developments, etc.

SALARY AND BENEFITS

• Salary is open and commensurate with qualifications and experience. The Club offers an excellent bonus and benefits package.

 BENEFITS:

• Retention Bonus for every year worked starting at $500 (increases by $100 each year)
• Employer-sponsored medical, dental, vision & life insurance
• 401K match plan
• Paid time off
• Paid holidays
• Free lunch meal while working

Other Perks:

• Referral Bonus
• Experience Expert Recognition Program
• Service Awards
• Employee Celebrations
• Golf privileges (on select days) and Pro Shop discounts

Join Our Esteemed Team at Berkeley Hall Club!

At Berkeley Hall Club, we pride ourselves on providing exceptional service in a refined atmosphere. If you have a passion for golf and an appreciation for the finer things in life, we invite you to apply to become a part of our distinguished team.

Why Join Us?

• Exclusive Environment: Work in a premier setting that values tradition and excellence.
• Passion for Golf: Immerse yourself in a community that shares your enthusiasm for the game.
• Career Growth: Opportunities for professional development and advancement within the club.

If you’re ready to bring your skills and passion to Berkeley Hall Club, we’d love to hear from you! Apply today and help us continue to create memorable experiences for our members and guests.